IT Service Manager
- Hiring Organisation
- Gold Group
- Location
- Coventry, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum + Benefits
Service Management professional with a proven track record of leading business-critical services, driving service excellence, and developing high-performing service teams. Essential Skills & Experience Significant experience managing a portfolio of business-critical IT services. Proven leadership experience managing and developing Service Desk teams. Strong experience with IT Service … stakeholders and present complex service issues in a clear, business-focused manner. Experience managing strategic suppliers, service contracts, and commercial relationships. Strong financial management skills, including budgeting, forecasting, cost optimisation, and investment planning. Experience leading major incident management, service recovery, and problem management activities. Excellent understanding of: Incident Management ...