Platform Operations Specialist
- Location
- Manchester, England, United Kingdom
user management Develop and implement new automations in both chat and ticket workflows that reduce manual effort and improve efficiency Manage and maintain chatbot skills, intents, and utterances to continuously optimise performance, collaborating with product stakeholders to design effective interactions aligned with company policies and service standards Analyse chatbot … updates and industry trends in customer experience and chatbot technology You’ll be a great addition to our team if you have the following skills, knowledge and experience Experience configuring customer interaction platforms (Zendesk, Freshworks, or similar) Understanding of automation rules, chatbot technology, and ticket workflows Strong analytical ...