Front Office Systems Manager (Ticketing Systems)
- Hiring Organisation
- Matchtech
- Location
- Redhill, Surrey, UK
- Employment Type
- Full-time
incident managementRoot cause analysis (RCA)Service performance and KPI managementProven leadership experience managing multi-disciplinary teams across IT, engineering, and operations. Excellent stakeholder management skills, with the ability to engage confidently in customer-facing and operational discussions. Desirable ExperienceExperience within transport, ticketing, or revenue collection environments. Experience managing distributed … customer impact and service availabilityComfortable working in fast-paced, high-availability environmentsAble to bridge the gap between IT systems and real-world operational deliveryProactive, analytical, and solution-orientedStrong leadership presence with the ability to drive accountability and performanceWhy This Role MattersThis is a critical role at the intersection ...