Client Performance & Service Improvement Lead – Togglit
- Location
- Weybridge, England, United Kingdom
performance of its growing service. You will bring together data from client portfolios, customer support operations and the Togglit platform, using reporting and analytical software to spot trends, investigate results and recommend practical, solution-focused improvements. The role will also play an important part in supporting customer service team … across SLAs, KPIs, quality, complaints, escalations and customer outcomes. Lead constructive performance conversations, agreeing clear actions, owners and timescales where improvement is needed. Required skills/experience Experience analysing operational, customer or portfolio performance and turning results into clear, useful conclusions. A strong track record of writing accurate, well ...