End User Compute Service Manager
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Lincoln, Lincolnshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £47,000 - £53,000 per annum
identity services and remote support platforms. You will provide assurance across outsourced IT contracts, driving service performance through data-led improvements, automation, and modern, AI-enhanced support models. Working closely with infrastructure and technology teams and managed service partners, you will ensure a seamless, secure and high-quality digital experience … users. Leading and enhancing all end-user compute services. Driving adoption of automation, AI-led support and self-service to improve first-time-fix rates. Acting as a senior escalation point for complex incidents and user issues. Managing and assuring performance of outsourced service providers and SLAs. Overseeing device lifecycle ...