Lead Service Designer - Digital CX
- Hiring Organisation
- Sky
- Location
- TW75QD, Syon, Greater London, United Kingdom
- Employment Type
- Permanent
develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted ...