Senior Technical Consultant - Servicenow
- Location
- Greater London, England, United Kingdom
issues through analysis and resolution. Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution. Participate in workshops with customers to assess current processes and establish future-state processes. Provide oversight … partner or customer employees. Provide feedback to product development to improve the product based on experiences gained with customers. Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions. Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions. ...