Blackpool, Lancashire, United Kingdom Hybrid / WFH Options
Manchester Digital
and championing the adoption of new technologies to meet the organisations automation requirements Develops knowledge and keeps up to date with latest vendor offerings across multiple technologies including RPA, Chatbot, Power Platforms, Cognitive, Cloud and Intelligent Automation Grows the digital community, activity encourage collaboration. Stakeholder Management Build strong relationships with outside technical teams to ensure implementation success Seen by the More ❯
with technology teams to achieve significant automation rates Understanding of how to enhance proven service methodologies through digital enablement Technology leadership Deep understanding of customer service technologies including AI, chatbots, and automation platforms Experience with Intercom or Genesys preferred; or similar advanced customer communication platforms Knowledge of CRM integration, API development, and omnichannel technology stacks Understanding of data analytics, machine More ❯
and balancing competing priorities in a lean, fast-growing team. Fluency in English is required; additional languages are a plus. Nice to Have Experience with AI-driven IT tools (chatbots, predictive analytics, smart workflows). Familiarity with modern workplace and developer tooling (Microsoft 365, GitHub, Atlassian, Okta, Slack, Cisco Meraki). Experience in regulated environments or the financial sector is More ❯
a SaaS or high-growth tech company. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, Customer Data Platforms, web personalization, marketing attribution, chatbots, and BI tools. Proven experience managing full-funnel marketing operations across both B2B and B2C channels. Experience integrating marketing systems to optimize performance and enhance automation. Expertise in marketing operations More ❯
as AWS (EC2, S3, Lambda, CodePipeline, AWS Bedrock) and Azure (Azure AI Foundry). You will also be responsible for integrating front-end customizations in JavaScript/TypeScript for chatbots and interactive interfaces. Furthermore, you will contribute to the modular, scalable RAG platform development, integrating structured data More ❯
proven track record in contact centre transformation and CX optimisation A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you More ❯
City of London, London, Farringdon, United Kingdom Hybrid / WFH Options
83zero Ltd
proven track record in contact centre transformation and CX optimisation A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you More ❯
FinTech solutions and pioneering technology. This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You'll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who's excelling (and who isn't). Your mission? Keep clients happy by prioritizing the features they need More ❯
unauthorized transactions, and chargebacks in line with US and EU regulations. Handle high-priority escalations and sensitive cases with professionalism and discretion. Support the implementation of tools such as chatbots, AI ticket triaging, and multilingual support as the team grows. Recruit, onboard, and train new support staff to maintain high service standards. Skills, Knowledge and Expertise 5+ years of experience More ❯
Customer Experience Proven B2B Tech expertise in creating differentiated customer journeys Strong technical fluency in: Modern Workplace (M365, UEM, VDI); Cloud & Edge (Azure, AWS, Edge AI); and Gen AI, Chatbots, RPA Power BI, ROI/TCO Calculators, Digital Twins Hands-on with POC/Prototype environments (e.g., VMware, Hyper-V) Strong communicator across both CxO and technical audiences What we More ❯
AI-ready architectures for personalization, search, and automation. Lead technical discovery and solution design for headless and composable commerce projects, integrating AI/ML-powered services (e.g., dynamic pricing, chatbots, predictive search). Architect API-first, cloud-native solutions leveraging MACH principles, ensuring seamless integrations with PIM, DAM, CDP, and AI-driven analytics tools. Collaborate with AI/ML teams More ❯
We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help More ❯
performance Forecast sales performance to ensure stock availability Identify and create opportunities to increase web traffic Ensure all aspects of the website are functioning properly (e.g., payment gateways, AI chatbots) Candidate's Profile Fluent in one or more European languages (preferred) Previous experience in e-commerce Experience with digital advertising tools Knowledge of web development languages Strong data visualization and More ❯
and memory management to UI and cloud deployment-using tools like LangChain, CrewAI, and vector databases. Core Responsibilities Build and iterate on LLM/agent-based prototypes (e.g., copilots, chatbots, A2A agents). Implement multi-step reasoning, memory modules, and RAG pipelines. Use frameworks like LangChain, LangGraph, CrewAI, and tools like Pinecone, FAISS. Optimize performance and ensure responsible AI practices. More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
assistance. They provide basic Aurora troubleshooting, resolving routine issues and escalating complex problems to other support teams. Responsibilities Respond to Help Desk (Service Desk and SNOW) tickets, calls, and chatbot in a timely manner Diagnose and resolve common IT problems using established procedures and knowledge base articles Perform initial troubleshooting for: Hardware issues, software applications, operating system errors, and network More ❯
skills, empathy, accountability, and personal organization are essential. • Exceptional ability to communicate and foster positive business relationships is desired. • Background in E-Commerce, Online-Marketing, Marketing-automation, Customer service, Chatbots or similar is desired. • You speak English fluently & another European language would be awesome. • 2-3 years of experience in a customer success position is a big plus. • Very good More ❯
belief Ethnicity Disability A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind: AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience More ❯
Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide. We're pioneers of meaningful AI : our solutions go far beyond chatbots. We are using data and AI More ❯
Thornaby, Yorkshire, United Kingdom Hybrid / WFH Options
Talent Locker
on experience with Power Platform (Power Apps, Power Automate, Dataverse) Knowledge of Canvas Apps, Model-Driven Apps and data modelling best practices Experience deploying AI CoPilot agents or building chatbots using CoPilot Studio Familiarity with Power Fx, REST APIs, custom connectors and Microsoft 365 Strong communication skills and a collaborative approach to solution-building A willingness to learn skills/… technologies you haven't worked on yet and a personality that enjoys learning Bonus if you have Microsoft certifications like PL-100 or PL-400 Experience with chatbots, virtual agents or business process automation Background in Azure tools like Logic Apps, Functions or API Management Understanding of AI/ML use in business apps Why this role? You'll get More ❯
Middlesbrough, North Yorkshire, United Kingdom Hybrid / WFH Options
Talent Locker
on experience with Power Platform (Power Apps, Power Automate, Dataverse) Knowledge of Canvas Apps, Model-Driven Apps and data modelling best practices Experience deploying AI CoPilot agents or building chatbots using CoPilot Studio Familiarity with Power Fx, REST APIs, custom connectors and Microsoft 365 Strong communication skills and a collaborative approach to solution-building A willingness to learn skills/… technologies you haven't worked on yet and a personality that enjoys learning Bonus if you have Microsoft certifications like PL-100 or PL-400 Experience with chatbots, virtual agents or business process automation Background in Azure tools like Logic Apps, Functions or API Management Understanding of AI/ML use in business apps Why this role? You'll get More ❯
Middlesbrough, North Yorkshire, North East, United Kingdom Hybrid / WFH Options
Talent Locker
on experience with Power Platform (Power Apps, Power Automate, Dataverse) Knowledge of Canvas Apps, Model-Driven Apps and data modelling best practices Experience deploying AI CoPilot agents or building chatbots using CoPilot Studio Familiarity with Power Fx, REST APIs, custom connectors and Microsoft 365 Strong communication skills and a collaborative approach to solution-building A willingness to learn skills/… technologies you haven't worked on yet and a personality that enjoys learning Bonus if you have Microsoft certifications like PL-100 or PL-400 Experience with chatbots, virtual agents or business process automation Background in Azure tools like Logic Apps, Functions or API Management Understanding of AI/ML use in business apps Why this role? You'll get More ❯
Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide. We're pioneers of meaningful AI : our solutions go far beyond chatbots. We are using data and AI More ❯