Service Desk Ops Manager
- Hiring Organisation
- DXC Technology
- Location
- London, United Kingdom
- Salary
- £ 60 K
line with HR policies.Technology & ToolingOversee the effective use and configuration of ITSM platforms.Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies.Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation).Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting.Collaborate ...