General Manager
- Location
- Sheffield, England, United Kingdom
keep every role’s responsibilities clearly defined. Build the annual budget and business plan with the CEO, own the operating budget, and track cost to serve and cost per install with our accountants. Lead recruitment and onboarding, including building out our service delivery team. Review how we resource … time fix, fault resolution and SLA adherence have measurably improved. Churn, complaints and customer satisfaction are moving the right way, and we know our cost to serve and cost per install. The CEO is free to focus on strategy and growth, knowing day-to-day operations ...