Customer Journey Manager (Agile Business Analyst)** Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating … customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate … insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary More ❯
Bristol, Gloucestershire, United Kingdom Hybrid/Remote Options
Pontoon
Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating … customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate … insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary More ❯
London, England, United Kingdom Hybrid/Remote Options
Uswitch
want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you. The Role As a Senior Customer & CRM Analyst, your input will be crucial in driving decision-making. We strive to simplify some of the most complex and daunting consumer marketplaces, to improve the lives … we deepen our understanding of our customers to improve their experience with our marketing? How do we identify and prioritise what currently matters most to each segment of our customer base? You will be the voice of our data - using it to influence and guide strategy, as well as identifying opportunities that may benefit the business. All our analysts … work across the business verticals on a broad range of challenges and though you will start as a Marketing Analyst, you will have the opportunity to work on different challenges, projects and teams throughout your time with RVU. What You’ll Be Working On You’ll join our Marketing Analytics team - A team looking to understand and optimise all More ❯