1 to 25 of 275 Customer Engagement Jobs in England

Complaints Handler/Customer Engagement & Insight Officer Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Hemel Hempstead (Hybrid/Smart Working) Salary up to £35,212 Per Annum Plus Benefits Permanent, Full Time … hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department. As a crucial member of the team, your main r... JBLK1_UKTJ more »

B2C clients through complex market landscapes. With primary service lines in brand and product strategy, go-to-market (GTM) strategy, Account-Based Marketing (ABM), Customer Relationship Management (CRM), marketing automation, media planning and buying, web development, and creative production, we provide a holistic approach to digital and traditional marketing … insights to help clients stay ahead of industry trends and leverage new opportunities for growth. Craft and manage high-impact marketing strategies that enhance customer engagement and brand loyalty. Ensure all GTM strategies are scalable and adaptable across different markets and regions, particularly focusing on US, Europe and more »

1. Pre-Sales Support and Service Design: Assist the nominated bid manager in crafting high-quality, timely RFP responses. Participate in system demonstrations, client engagement, and presentations throughout the sales lifecycle under guidance. 2. Refinement of GTM Strategy: Assist in evolving our SAP GTM strategy through service portfolio enhancement … opportunities. 4. Collaboration and Content Development: Collaborate with marketing and sales teams to support SAP propositions, including the development of digital content, social media engagement, and event participation. Support in preparing compelling SAP proposals and client presentations. 5. Process Optimisation within Business Development: Assist in managing internal tools and … systems to enhance team efficiency and content quality. Contribute to internal process improvements to enhance team productivity and customer engagement. Personal Profile Skills and Competencies: Core Skills & Competencies: Willingness to gain a foundational understanding of SAP solutions with a commitment to pursue SAP Pre-Sales certifications. Willingness to develop more »

at all levels of seniority. A commitment to embodying and championing company values as a brand ambassador. Experience Preferred: Good understanding of Dynamics 365 Customer Engagement Solutions and a track record of customer success stories. If you're ready to embark on an exciting journey of partnership more »

is a trailblazing digital transformation provider dedicated to helping organizations revolutionize their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we're committed to guiding government, non-profit, and industry entities on more »

we have an accurate view of performance and are in a strong position to identify opportunities. Identify opportunities to improve user journeys and general engagement and then work with product/design to bring improvements to life. Regular reviews of the segmentation model and identification of opportunities to enhance … CRM plans remain pertinent and are executed to the utmost standard. Suggesting viable ideas and solutions that propel business performance forward and enhance the customer experience. Fostering a data-driven mindset within the team and embracing a rigorous test-and-learn methodology for CRM (such as A/B … domains and regions, all the while retaining a thorough understanding of licensing frameworks. Developing a predictor/free-to-play style game to maximise customer engagement and generate new leads. Keeping up to date with the sporting calendar so we can focus on delivering relevant, event-driven campaigns. more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions and ongoing … customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed and business effective timely more »

are achieved and performance maximised. Proactively work with the Commercial Leadership Team, to develop the strategic vision & direction into a consolidated, 80:20 prioritised, customer driven, product portfolio roadmap. Ensuring that priority NPI, product extension and product sustaining projects are appropriately resourced, planned and financed from within the commercial … the Business Unit (BU) proactively contributes to the maintenance of - and evolution - of the company’s ethics, business compliance, quality and regulatory requirements. Drive customer engagement across the business, ensuring that the voice of the customer is a constant consideration within the business unit functions. Ensure the … BU maintains a high level of market understanding through analysis of relevant reports, market research, competitor analysis, surveys and customer visits. Work with the Commercial Director and Finance Business Partner to manage the individual BU P&L and deliver sustainable profitable growth. Develop and execute annual BU financial plans more »

D365 Functional Lead – Power Platform/Pages – Birmingham D365 Functional Lead will provide Dynamics 365 CE expertise as part of large customer engagements. They should be experienced in leading an engagement from estimation stage all the way through to the handover to Support whilst working alongside other practices … and third-party organisations. They will be able to guide a team of people to achieve an end product as detailed in customer requirements. They will play a vital role in balancing risk, commercial-focus and customer expectations by working closely with the Project Manager. As part of … the role of leading on engagement they will also help develop other team members through on-the-project coaching. Key duties and responsibilities Play a lead role in solution delivery. Dependent on the size of the project you will be expected to lead a team of functional (and technical more »

of warming. We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving … a comprehensive data strategy aligned with the company's overall goals and objectives. Identify opportunities to leverage data assets to enhance EV charging infrastructure, customer experience, and operational efficiency. Be a Leader : Manage, grow and shape the data team, nurturing capabilities and fostering data maturity within the organization. The … development of advanced analytics capabilities to derive actionable insights from data. Collaborate with cross-functional teams to identify business opportunities, optimise processes, and improve customer engagement through data-driven decision-making. Leadership and Development : Build and lead a high-performing data team, including data engineers, analysts, and scientists. more »

further analytical projects reared during the course of project delivery. Projects you’ll drive: Development of a ML model to predict the likelihood of customer engagement following a specific operational action for a financial services business. Development and deployment of an LLM solution to recommend the appropriate course … We believe in being honest throughout the organisation and expect the same in return. We commit to high levels of transparency from our first engagement, right through to the last and is driven from the CEO. Team Player: Whilst individual success is important, we do not believe in prioritising more »

is a trailblazing digital transformation provider dedicated to helping organizations revolutionize their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we're committed to guiding government, non-profit, and industry entities on … Participate in go-live cutover exercises ensuring that migrated data is reconciled back to legacy systems Guide projects along through daily communications with the customer or project manager Participate in informal or formal design and architecting sessions with fellow consultants. Desired Skills and Experience: We're seeking a passionate more »

us continue disrupting the industry for the better About the role The Agile Programme Manager at Tecknuovo co-ordinates and manages our portfolio of customer engagements. These engagements are typically highly complex products and services being delivered by one or more teams, at times with a high degree of … risk. Each of these engagements can require a bespoke, iterative and flexible approach to help ensure successful customer outcomes. Working within Delivery as a Agile Programme Manager is incredibly varied and critical for the running of Tecknuovo. The Agile Program Manager helps to set the tone for our approach … environment, effectively visualising work and prioritising the most important or high value tasks. Be commercially aware, support and understand the constraints of any given engagement and help to navigate those constraints. Manage dependencies of varying complexity, working closely with heads of engagement to plan and feed into other more »

across to drive Segment Value Identify blockers and solve through creative problem solving, effectively escalating across all levels in the company when required. Design customer engagement processes that address the various customer segments including GBS Service lines Build effective mechanisms for providing internal feedback and external, voice … of customer feedback to development teams. Develop daily, weekly, monthly and quarterly reporting to objectively track progress to goals and to provide customer insights. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose more »

at all levels of seniority. A commitment to embodying and championing company values as a brand ambassador. Experience Preferred: Good understanding of Dynamics 365 Customer Engagement Solutions and a track record of customer success stories. If you're ready to embark on an exciting journey of partnership more »

driving marketing initiatives and maximizing the potential of the Salesforce Platform. Your expertise will be instrumental in implementing innovative strategies, optimizing products, and enhancing customer engagement. This role will involve: Lead the implementation and configuration of Salesforce Cloud Solutions Collaborate with cross-functional teams to implement Salesforce Products Provide more »

the next era of financial solutions. Responsibilities of Head Digital Collections & Recoveries Establish a robust digital collections strategy, leveraging cutting-edge technologies for streamlined customer interactions and efficient recovery processes. Design a customer-centric digital debt collection approach, ensuring personalised interactions. When digital engagement falls short, lead … and segmentation strategies, optimising success rates for digital and human-assisted collections efforts. Implement test and control strategies for real-time adjustments, considering changing customer behaviours and economic conditions. Collaborate with cross-functional teams to integrate digital collections initiatives seamlessly, balancing in-house capabilities with external partnerships, debt collection … collection processes, regulations, compliance standards, and experience with various collections outsourcing models. You have a visionary mindset, capable of adapting strategies in response to customer engagement challenges. Your familiarity with debt sale and recovery strategies, including litigation, write-offs, and settlements is essential. You have an excellent understanding more »

/bonuses. ( Double OTE ) The role As a key member of the team, the Account Executive role is focused on the expansion of our customer base. You’ll be responsible for identifying and winning new business customers. This is what you’ll be doing, day to day Take responsibility … opportunities and securing contracts with new customers that hit (and ideally exceed) assigned sales quotas and targets. Drive the entire sales cycle from initial customer engagement to close. Manage pipeline coverage to generate own leads in addition to those provided, through daily prospecting via email, LinkedIn and phone. … of relevant domain knowledge and have meaningful conversations with prospects. Draft and deliver winning proposals, working with our technical team where required to address customer requirements. Report on sales activity and ensure the CRM is maintained daily with new business activity, keeping detailed notes on prospect and customer more »

English , spoken and written As our new Graduate Cloud Consultant , you will have a unique opportunity to work in a role that encompasses technical customer engagement and the implementation of multi-cloud solutions. Initially, you will be focused within the delivery team , participating in the Crayon Graduate program … of a highly skilled cloud practice team You are approachable, and proficient in communicating both verbally and in writing, as well as comfortable in customer-facing situations What’s on offer? Uncapped annual leave (after probation) Flexible working culture Cycle to work scheme Electric car scheme Discounted gym membership more »

future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Account Manager Customer & Sales Management to join the growing Sales team on a hybrid contract. You will join us on a full-time, permanent basis and in … more productive, including the latest technology, core office supplies, print and document services, business services, facilities products and furniture. Only companies which place the customer centre stage, innovate to bring added value, and excel in terms of operational efficiency and technological capability will survive and thrive. At Viking, we … sustainability - and we intend to thrive and continue to lead our industry for years to come. Benefits of joining us as a Account Manager Customer & Sales Management: Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary) Life assurance Staff discount more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … demonstrate the financial benefits to the client. Maintaining relationships with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support more »

through renewals. Provide account management plans on clients Demonstrating our subscription products to clients via MS Teams or face to face. Providing reporting on customer usage. Developing our opportunity pipeline and maintaining in line with business targets. Developing an extensive knowledge of our subscription portfolio and of our client … s products and services. Tracking/measuring/reporting sales KPIs. Contributing to product development ideas based on feedback and to customer engagement initiatives to support plans to drive product usage. Designing and delivering a sales plan. In order to be successful in this role it's essential more »

accurately using HubSpot CRM. Quickly grasp and communicate the benefits of new technology, ensuring relevance to client needs, and maintain technical proficiency for confident customer engagement. This position is office based. Ability to successfully convert warm leads Renewables Sales Consultant Requirements Proven track record in sales, with a history … communication tools for sales purposes. Excellent written and verbal communication skills, with the ability to engage and persuade. Proficiency in HubSpot CRM or similar customer relationship management tools. Aptitude for quickly learning new technology and systems. Ability to understand and convey technical information in an accessible manner. Strong analytical more »

Complaints Handler/Customer Engagement & Insight Officer Hemel Hempstead (Hybrid/Smart Working) Salary up to £35,212 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer … to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction. Thrive is proud to deliver flexibility for … out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team. Updating and sharing complaints dashboards with the business to ensure complaints more »