newcastle-upon-tyne, tyne and wear, north east england, United Kingdom
Mayborn Group Limited
An exciting opportunity has arisen for a Global DTC CustomerExperienceManager to help shape and deliver the digital growth agenda within a dynamic Global organisation for a 12 month fixed term contract! Within Mayborn we have a clear ambition to step change our digital delivery. This … week (Tuesday, Wednesday and Thursday). What you will be doing: Drive the evolution and platform development for the DTC, Connected Product & Brand website experience by owning the full end to end customer journey. Oversee the management, roll out and maintenance of all our brand experience websites … distributor owned websites. Oversee all day-to-day vendor and agency relationships necessary to execute a best-in-class brand experience including the evaluation, selection, and monitoring of such relationships. Drive and own the day-to-day global platform development road map, receiving briefs from across the business, challenging more »
CustomerExperience Transformation Manager 6-month contract London (hybrid) £670.42 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of CustomerExperience Transformation Manager. Role Responsibilities: We are currently seeking an experienced CustomerExperience (CX) professional to join this team to help … transform our Voice of Customer (VOC) capability. HSBC’s Net Promoter System (NPS) is instrumental to achieving our CX ambitions and this role will be key in delivering against this agenda. In this role you will become a crucial part of the global SME for our VOC capability and more »
Our leading Technology client are looking for a CustomerExperienceManager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant … opportunity to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication … skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this CustomerExperience position and meet the above requirements please apply immediately. more »
Birmingham, England, United Kingdom Hybrid / WFH Options
MICHELIN Connected Fleet
Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The CustomerExperience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing more »
Senior Product Manager - CustomerExperience (CX) What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is … seeking a Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they … seamless implementation. Motivating and guiding a talented team to achieve their full potential. What skills do you need? 📖 A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions. Previous experience as a designer or a strong design sensibility more »
Digital CustomerExperienceManager – £70K– Hybrid (London) – Consumer Industry I have partnered with a world-leading Consumer business that has a strong global reach in over 10 markets. This is a brand-new role to the business where you will play a crucial part in transforming the … customerexperience for all consumers and businesses across the multiple markets. This business has ambitious plans, and you will get the opportunity to part of each execution, with a passionate and humble team. You will be reporting to the Senior Manager of Digital Experience and Communications … analytical insight for new opportunities and understanding of the trends in the market. · Implement new ideas to get customers to use the product. Skills & Experience: · Strong experience in customerexperience management and digital journeys. · Excellent communication skills to work across the wider teams (product, UX) and more »
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
CustomerExperience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric approach, they are expanding the team and seeking an experienced CustomerExperience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customerexperience across all touchpoints. You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse more »
CustomerExperienceManagerCustomerExperienceManager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a CustomerExperience/Service Manager to support their UK customer base, taking responsibility for … the end-to-end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship … management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a more »