Interim CustomerServicesManager - (Crewe, On-site 4/5 Days a Week) Duration: 3 months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced CustomerServicesManager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role … in maintaining operational excellence across customerservice, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align … transformation initiatives within the operational function Essential Experience: Extensive background in customerservice operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud prevention Desired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations More ❯
Interim CustomerServicesManager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced CustomerServicesManager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role … in maintaining operational excellence across customerservice, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align … transformation initiatives within the operational function Essential Experience: Extensive background in customerservice operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud prevention Desired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations More ❯
Interim CustomerServicesManager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced CustomerServicesManager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role … in maintaining operational excellence across customerservice, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align … transformation initiatives within the operational function Essential Experience: Extensive background in customerservice operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud prevention Desired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations More ❯
Our CustomerServices team is evolving as we start to transform our processes and technology. We aim to deliver a zero-touch customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering … and enabling them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our Head Office is in Abingdon, Oxon Key Accountability & Responsibilities Manage daily workload across the teams and shift rota to ensure effective cover during core UK hours Analyse and develop shift patterns ensuring we … types of queries and effectively coordinate resolution actions across all required Gigaclear teams To support the Head of Customer Contact Centre to deliver the CustomerServices strategy Manage and see through to closure all CustomerServices related CEO escalations timely and effectively. Knowledge & Skills Essential: Proven experience in the delivery of outstanding More ❯
We're recruiting a CustomerServiceManager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer … to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a CustomerServiceManager . If you feel that you have the skills and experience required in this advertisement to be a CustomerServiceManager submit your CV … your experience as a CustomerService Manager. It is always a good idea to include a covering letter outlining your experience as a CustomerServiceManager with your application as this will enhance your chances of selection and improve your prospects of landing the CustomerServiceManager role you desire. More ❯
growth through top-class products and exceptional CustomerService Systems, and where your achievements are celebrated. If this is you, then read on. Our client supplies and services tablets for bingo halls and arcades and operates a successful online bingo and casino platform. They are looking for a hands-on, driven, Customer Support Manager to lead and enhance their Support Services across all channels, which include both hardware and digital customer needs. As Customer Support Manager, you’ll be responsible for ensuring their Support Services are efficient, professional, and responsive. You’ll manage daily operations of the support team (including inbound calls, emails, Zendesk … Excellent written and verbal communication skills. Strong organisational and problem-solving abilities. Familiarity with Zendesk or similar support platforms. Comfortable working in a hybrid support environment (hardware and online services). Gaming, arcade, or bingo industry experience is a plus. In Summary If you want to join a well-established business with a great reputation and big aspirations, and More ❯
Hull, North Humberside, North East, United Kingdom
Get Staffed Online Recruitment
growth through top-class products and exceptional CustomerService Systems, and where your achievements are celebrated. If this is you, then read on. Our client supplies and services tablets for bingo halls and arcades and operates a successful online bingo and casino platform. They are looking for a hands-on, driven, Customer Support Manager to lead and enhance their Support Services across all channels, which include both hardware and digital customer needs. As Customer Support Manager, you'll be responsible for ensuring their Support Services are efficient, professional, and responsive. You'll manage daily operations of the support team (including inbound calls, emails, Zendesk … Excellent written and verbal communication skills. Strong organisational and problem-solving abilities. Familiarity with Zendesk or similar support platforms. Comfortable working in a hybrid support environment (hardware and online services). Gaming, arcade, or bingo industry experience is a plus. In Summary If you want to join a well-established business with a great reputation and big aspirations, and More ❯
Job Title: Digital CustomerServiceManager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic … common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital CustomerServiceManager . Reporting to the Head of CustomerService, this role will play a key part of our success journey, and you will have the opportunity to … the following: Role Responsibilities: Drive excellence in end-to-end customerservice across On Trade and Off Trade B2B channels A digital first focus, promoting self-servicecustomer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customerservice standards, operations and team development Build and enhance relationships, processes More ❯
CustomerServiceManager Based in Andover Permanant - Full Time Salary Circa £50,000 REED Business Support are actively recruiting on behalf of an established organisation for a permanent CustomerService Manager. As a CustomerServiceManager your duties will include but are not limited to: CRM Administration & Support: Maintain and More ❯
CustomerServiceManager Based in Andover Permanant - Full Time Salary Circa £50,000 REED Business Support are actively recruiting on behalf of an established organisation for a permanent CustomerService Manager. As a CustomerServiceManager your duties will include but are not limited to: CRM Administration & Support: Maintain and More ❯
CustomerServiceManager Based in Andover Permanant - Full Time Salary Circa £50,000 REED Business Support are actively recruiting on behalf of an established organisation for a permanent CustomerService Manager. As a CustomerServiceManager your duties will include but are not limited to: CRM Administration & Support: Maintain and More ❯
CustomerServiceManager Based in Andover Permanant - Full Time Salary Circa £50,000 REED Business Support are actively recruiting on behalf of an established organisation for a permanent CustomerService Manager. As a CustomerServiceManager your duties will include but are not limited to: CRM Administration & Support: Maintain and More ❯
CustomerServiceManager Based in Andover Permanant - Full Time Salary Circa £50,000 REED Business Support are actively recruiting on behalf of an established organisation for a permanent CustomerService Manager. As a CustomerServiceManager your duties will include but are not limited to: CRM Administration & Support: Maintain and More ❯
We're recruiting a CustomerServiceManager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer … to lead a growing team, drive service excellence, and make a visible impact in a collaborative and high-performance environment. ACS are recruiting for a CustomerServiceManager . If you feel that you have the skills and experience required in this advertisement to be a CustomerService Managersubmit your CV including an outline … your experience as a CustomerService Manager. It is always a good idea to include a covering letter outlining your experience as a CustomerServiceManager with your application as this will enhance your chances of selection and improve your prospects of landing the CustomerService Managerrole you desire. More ❯
We're looking for an experienced Engineering Manager to join the CustomerService technology team. The CustomerService Platform (CSP) own and operate all the technology used throughout the customer's journey to get help from through conversation channels to tooling that empowers thousands of customerservice agents. The work … and positively shapes their experience of Spotify at perhaps its lowest point. CSP is entering a transformative phase, with generative AI set to play a growing role in customer service. In this pivotal position, you'll help shape the future of CSP in a GenAI-driven world-combining technical vision with empathetic leadership to guide our people through … meaningful change. What You'll Do Manage two teams of engineers building tooling and workflows for our customerservice agents Lead the R&D that powers every conversation between our customers and Spotify customerservice Be a technology expert in defining and communicating the practical possibilities and opportunities of generative AI Shape and drive the multi More ❯
Swanscombe, Kent, South East, United Kingdom Hybrid / WFH Options
ULITE LIMITED
Location: Hybrid Hours: 37.5 hours per week Pay: £21.60 per hour We are looking for a detail-oriented CustomerServiceManager to oversee and manage customerservice operations within our IT & Consultancy services company. This role focuses on effective management of customer enquiries and smooth coordination with our technical team to … excellent service delivery. Key Responsibilities: Manage the day-to-day handling of client enquiries via phone, email, and other communication channels Provide clear, professional, and timely responses to customer questions and requests Assess technical issues raised by clients and efficiently escalate them to the technical team for resolution Monitor and ensure timely follow-up with clients to provide … customer-focused approach Benefits: Competitive hourly rate of £21.60 Flexible hybrid working arrangement Sponsorship opportunities available (If needed) Chance to work within a fast-growing IT & Consultancy services company Supportive and collaborative working environment More ❯
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international … content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The CustomerService Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved … in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily operational performance and KPI achievement for your customer includes: Managing inbound/ More ❯
Cannock, Staffordshire, West Midlands, United Kingdom
Ibstock Brick
business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions … we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a CustomerService Delivery … Manager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯
