Senior Customer Success Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
that unlock revenue - e.g. new currency expansion, Cards adoption, or reducing defect/RFI/contact rates that limit partner scalability and growth; Build data-backed business cases to secure buy-in from Product, Servicing, Compliance, and Engineering - resolving structural/systemic gaps in the company that affect … account strategies Contribute to the CSM org's own scaling agenda - flagging and addressing systemic capacity issues (e.g. disproportionate incident load) to leadership with data to back it up Data-Driven Operational Excellence Own the core Service Level and Operational Scalability metrics for your portfolio: Payment Success Rate ...