Service Desk Analyst – L2/L3 Application Support
- Hiring Organisation
- THOMAX
- Location
- England, United Kingdom
applications running 24/7 in operational warehouses and logistics facilities. This involves investigating complex issues using SQL, troubleshooting API integrations, analysing data flows, and coordinating escalations to development or professional services teams when required. You will own ticket outcomes from initial contact through to resolution, proactively managing customer … targets Investigate and diagnose application issues using SQL queries against production databases Troubleshoot API integrations, and carrier connectivity issues Analyse JSON and XML data structures to identify integration failures or data inconsistencies Perform root cause analysis and document findings for escalation to development or consultants Configure system ...