Technical Services Manager
- Hiring Organisation
- Brightwell
- Location
- Chesterfield, England, United Kingdom
provide technical oversight on regulatory projects Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders. Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases. Keep … member experience and provide technical support for resolving any issues arising, where required. Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures. Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates. ...