Payroll Support Agent
- Hiring Organisation
- Zellis
- Location
- Watford, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
structures Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS Competent at investigating and diagnosing data issues for data structures Provide multi-channel support for complex advice & guidance queries and/or solutions requiring subject matter expertise Progress, own and manage … cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solutions issues Review cases ...