Service Delivery Analyst
- Hiring Organisation
- Gerrard White
- Location
- Salford, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
Management Database (CMDB). Incident & Problem Management Coordinate rapid response to Major Incidents, ensuring timely communication and resolution. Facilitate postincident reviews and root cause analysis to prevent recurrence. Service Continuity & Risk Management Govern IT Service Continuity and Disaster Recovery processes; plan and execute DR tests. Maintain and report … metrics. Communicate effectively with stakeholders, project managers, and thirdparty suppliers to safeguard service during change and transition. Continuous Improvement Identify service improvement opportunities through data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience ...