Digital and Operations Lead
- Hiring Organisation
- Employee Ownership Association
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
andoptimisationofourdigitalinfrastructure,includingimplementationofAI,liaisingwithsuppliersandinternalstakeholderstoensurebusiness critical systems are maintained, secure, and future-proofed. Drivecreationanddeliveryofseamless,engagingdigitalexperiencesthatsupportmember acquisition and retention, and generate measurable ROI. EnsurehighdigitaladoptionamongstaffandmemberswhilechampioningtheuseofiMIS(theeoasAMS)asasinglesourceoftruth. Ensurehigh quality data management practices and support teams in using data for business insight and decision-making. BusinessOperations Leadonallofficeandworkfromhomefunctionsincludingserviceprovision,maintenance, insurances … Supportdeliveryofourpeopleandculturestrategy. Overseeourpeopleprocessesincludingrecruitment,onboardingandoffboarding,staffcontracts,holidayandabsencerecords. Maintainaccuratedocumentationandensureregularreviewsofsafetyandoperational processes. Knowledge,Experience,andAttributes Confidentusingandmaintainingdigitalplatformsandsystems(e.g.CRM,AMS,online communities, IT tools). Skilledinusingdigitaltools,andininterestinimplementingAI,toimproveoperational efficiency and UX. Data-literate,withexperiencesupportingcolleaguestousesystemsfordata-leddecision making. Experienceinchangemanagementorembeddingnewsystemsorprocessesacrossan organisation. Confidentinsupplierandstakeholdercoordinationtodeliveronagreedservicelevels. Experienceinoperations,officecoordination,orsystemssupportwithinamembershipbody,charity,association,orSME. Knowledgeofpeopleandculturepracticesinsmallteams. Knowledgeofhealthandsafetycomplianceinanofficesetting. Strongorganisationalandproblem-solving skills, with an ability to prioritise ...