JobTitle ProgrammeManagerDigitalServiceTransformation Location Essex(On-site4daysperweek,1dayremote) CompanyOverview MyclientisaleadingfacilitiesservicescompanybasedinEssex,deliveringintegratedhardandsoftFMsolutionstoadiverseclientbase.Aspartofourongoinggrowthstrategy,weareundertakingamajordigitalservicetransformationtoimproveoperationalefficiency,dataquality,andcustomerexperience. RoleOverview Weareseekinganexperienced ProgrammeManager toleadanddeliveracomplexdigitalservicetransformationprogramme.Therolewillberesponsibleforoverseeingmultipleworkstreams,aligningtechnology,people,andprocesses,andensuringsuccessfulimplementationofcoreoperationalsystemsacrossthebusiness. Thisisahands-onrolerequiringstrongstakeholdermanagement,deepoperationalunderstandingoffacilitiesservices,andprovenexperiencedeliveringdigitalchangeinaliveoperationalenvironment. KeyResponsibilities Leadtheend-to-enddeliveryofadigitalservicetransformationprogrammeacrossthebusiness Ownprogrammegovernance,planning,milestones,risks,dependencies,andreporting Managemultipleworkstreamsincludingsystems,processredesign,data,andchangemanagement Actasthekeyliaisonbetweenoperationalteams,IT,externalvendors,andseniorleadership Overseetheimplementationandoptimisationof JobLogic asthecorejobmanagementsystem Leadintegrationandprocessalignmentwith Sage200 (finance … andinvoicing. StrongunderstandingofoperationalprocesseslikePPM,reactivejobs,emergencyresponse,andservicecontracts. ProcessImprovementandOperationalChange Strongbackgroundinprocessmappingandreengineering,identifyinginefficienciesanddesigningimprovedworkflows. Abilitytotranslateoperationalneedsintosystemconfigurationsandpracticaldelivery. StakeholderManagement Provenabilitytoworkwithseniorleadership,operationsteams,engineers,finance,andIT,aligningprioritiesandhandlingconflictingrequirements. Confidentatinfluencingdecisionsanddrivingstandardisationacrossthegroup. VendorandPartnerManagement Experiencemanagingthirdpartyvendors,implementationpartners,andsoftwaresuppliers,ensuringaccountabilityfortimelinesanddeliverables. Strongcontractandcommercialawareness,includingmanagingchangerequestsandscopecontrol. Data,Migration,andIntegrationOversight Experienceleadingorcoordinatingdatamigration,includingdatacleansingandmapping. Familiarityworkingwithintegrationteamsorvendorsoninterfacestosystemslikefinance,payroll,HR,orassetmanagement. RiskManagementandGovernance Strongdisciplinearoundgovernance,includingsteeringgroups,projectboards,escalationprocesses,andqualityassurance. Abilitytoanticipateprogrammeriskandimplementmitigationsearly. CommunicationandTrainingSupport Abilitytoleadplanningfortraining,adoption,communications,andbusinessreadiness. Strongwrittenandverbalcommunication,includingdeliveryofupdatestoboardsandseniorstakeholders. Nicetohaveskills: JoblogicSpecificExperience ...