Internal Opportunity - Tier 2 Product Operations Consultant
- Location
- Norwich, England, United Kingdom
while driving continuous improvement across systems, processes, and support capability. You’ll take full ownership of escalated cases, lead high-quality investigations, contribute to defect management, and help reduce future issues through insight, documentation, and collaboration. Key Accountabilities & What Success Looks Like Case Ownership & Resolution Own and resolve … issues and improved self-resolution Escalation Quality Feedback to Tier 1 on non-essential escalations Success: Reduced unnecessary escalations and stronger Tier 1 quality Defect & Bug Management Log and elevate bugs to Tier 3 and Engineering with clear documentation Collaborate on defect prioritisation and backlog reviews Success ...