Dynamics 365 Contact Centre Solution Architect
- Hiring Organisation
- TXP
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £700 - £730/day
/D Fully remote 3-6 months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms … transformation, omnichannel engagement, AI enablement and enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement ...