JOB TITLE: HeadofServiceDelivery LOCATION: London, Greater London SALARY: £90,000 - £110,000 21 days holiday Private Healthcare Pension Scheme WAY OF WORKING: Full Time, Hybrid THE BUSINESS: We're a forward-thinking digital partner with a strong track record of helping organisations optimise their technology landscape. Renowned for delivering reliable, cutting … long-standing relationships with clients who trust us to keep their systems secure, efficient and ready for what's next. Our workplace culture is something we're genuinely proud of clear communication, mutual respect, and a genuine commitment to growth are at the heart of how we operate. Team members tend to stay for the long haul, because … we invest in their development, encourage initiative, and reward excellence. If you're driven, curious, and serious about making an impact, you'll fit right in. HEADOFSERVICEDELIVERY: Strategic Service Leadership Own and evolve the overall servicedelivery model , ensuring it remains scalable, efficient, and customer focused. Define and refine KPIs More ❯
HeadofServiceDelivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the deliveryofservice in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success … with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with deliveryof projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned … focussed & shared responsibility for significant business improvements * Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation * Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete deliveryof projects to agreed KPI's * Ensure that all policy, procedure and More ❯
HeadofServiceDelivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the deliveryofservice in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success … with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with deliveryof projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned … focussed & shared responsibility for significant business improvements * Ensure that the MD is liberated to focus on their responsibilities and only involved at points of critical escalation * Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete deliveryof projects to agreed KPI's * Ensure that all policy, procedure and More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
HeadofServiceDelivery | Basingstoke/Hybrid | £80,000 - £110,000 | Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder Are you the kind of leader who thrives in high-growth environments Do you know how to scale delivery teams while keeping customers genuinely happy I’m working with … a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a HeadofDelivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and … Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake. More ❯
