complex problem solving using technical knowledge Flexibility during times of change A specialism in one or more of the following areas will be advantageous: ITIL 3/4 experience. Member or Chartered Status of a Professional Organisation such as BCS Working knowledge of computing and IS/IT trends and more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
the knowledge and experience to consider when AI is a viable and appropriate solution. Service Management Framework Knowledge: Broad understanding and experience of the ITIL service management framework, ensuring the correct processes and procedures are applied, providing a high level of service during the transition to new technology. User focused more »
Lutterworth, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Cyber Talent Limited
Any of the following:- Switches, routers, firewalls, VPN''S mobile devices Linux based platforms OSX operating system Backup recovery solutions virtualisation technologies Azure desirable ITIL framework Key technologies in use include:- Sophos XG firewalls Sonicwall firewalls PKI infrastructure Windows server Azure VMware vCloud Microsoft Intune Experience of any of the more »
the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog. Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients Incident Management processes. Management of the services using standard service more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Proftech Talent
and create recommendations for improvements Service Management Framework knowledge. You know about the product life cycle and/or capability elements of ITIL (InformationTechnologyInfrastructureLibrary) Strategic thinking. Ability work within a strategic context and communicate how activities meet strategic goals Technical understanding . Ability to show a thorough more »
provide innovative solutions to resolve them efficiently and effectively. Ability to handle high-pressure situations and critical incidents calmly and efficiently. Good knowledge of ITIL working practices. Have a passion for and meticulous attention to detail in, all aspects of work to ensure high reliability, quality and consistency of performance. more »
and maintain disaster recovery plans, ensuring data integrity and system availability in the event of a security incident. Compliance and Documentation: Ensure compliance with ITIL Service Life Cycle standards, maintain detailed system documentation, and contribute to process improvement initiatives. Technical Support: Provide expert technical support for Microsoft Office Suites and more »
processes and practices to build a solid infrastructure and services that are not only reliable, but scalable, secure, well controlled and documented, adhering to ITIL best practices. Key Responsibilities; Installing, configuring and maintaining infrastructure and systems Deploy, optimise and secure Miscrosoft cloud services Respond as the technical subject matter expert more »
obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles Skills and experience Good knowledge of Microsoft applications, particularly Outlook and Teams ITIL certification Sound troubleshooting skills Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience more »
tools. MS DPM, Azure backups, and other backup solutions. Ticketing solutions/Incident Resolution. Demonstrable documentation skills (reports, policies, procedures, workflows). Desirable qualifications: ITIL v4, MCSE, CCNA/CCNP, Prince2/Agile and ISO 27001 knowledge. (If not this can be taught). Benefits: Salary up to £50K, pension more »
deployment, and optimisation. Knowledge of virtualisation technologies (e.g., VMware, Hyper-V). Knowledge of backup technologies including Veeam & Arcserve. Good to Have Knowledge of ITIL Framework. Experience with Sophos Anti-Virus. SIEM knowledge. Microsoft Intune. MFA tools. Compensation & Benefits Starting salary of £42k with annual salary reviews and a more »
service. Work efficiently and productively to achieve and exceed SLA’s, KPI’s and profitability targets. Your previous experience: Experience with working on an ITIL service desk. Basic knowledge Active Directory configuration and administration Basic understanding of what DNS is Basic understanding of Router configuration and support experience (ideally Cisco more »
company targets and objectives Must be conscientious with an attention to detail Preferred experience using a Ticket Management Software, creating/updating & logging tickets ITIL Foundation Certified more »
IT projects. Experience with legal practice management software and familiarity with legal technology solutions is highly desirable. Relevant certifications such as CITM, CISSP, or ITIL are a plus. Technical Skills: Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams. Active Directory Group Policy Windows Server Familiarity with more »
users’ issues and steps that need to be taken. Microsoft 365 administration and user support Hardware support and troubleshooting Familiarity with ITSM tools Ideally ITIL foundation (v3 or v4) Experience using ServiceNow (nice to have) Sound interesting? Please do get in touch for further detail. more »
following infrastructure services (Networking, Cloud, Mail, Remote access, SAN) Assist with system architecture design Assist with securing IT environments Provide in-depth experience in ITIL methodologies (Availability, Capacity, Resilience, Supportability Management) Support the resolution of escalated of IT tickets and problems. Supporting infrastructure services through design and project briefs Implementing more »
in a team. Desirable Skills: Experience with virtualization technologies such as VMware or Hyper-V. Knowledge of scripting languages (PowerShell, Bash). Familiarity with ITIL practices. Certifications such as MCSA, MCSE, CompTIA Network+, or equivalent. Benefits: Competitive salary and benefits package. Opportunities for professional development and certification. Engaging and collaborative more »
guidance. Person Specification Qualifications and Training Educated to degree level or equivalent qualification or experience in a related field. Desirable: Business Relationship Management qualification, ITIL Foundation Level Qualification, Professional project management qualification (e.g., PRINCE2 foundation or equivalent). Knowledge and Experience Essential: Previous experience leading an IT Engineering team, experience more »
fast-moving environment Familiarisation of Storage Area Networks and Fabric technologies Familiarisation of Network technologies (Routing, Switching and Firewalls) Good understanding of principles of ITIL Framework and Project Management At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed more »
technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals). You will have experience more »
deploying Virtual Desktop Infrastructure solutions to provide secure and efficient remote access to work environments. An entry-level industry-standard qualification (e.g., CompTIA, Microsoft, ITIL). Familiarity with MacOS and the ability to troubleshoot and support MacOS-based systems effectively Soft Skills: Strong problem-solving abilities with a focus on more »
of security and compliance features in M365. Familiarity with PowerShell scripting for automation. Experience with virtualisation technologies (e.g., VMware, Hyper-V). Understanding of ITIL principles and practices. What We Offer: A competitive salary, based on experience. Comprehensive benefits package. Opportunities for professional growth and development. A collaborative and inclusive more »
IT architecture issues (server hardware, server OS, networking/routing). Broaden scope beyond infrastructure services to support wider team/business deliverables. Follow ITIL basic processes. Be able to travel to any site, possibly on short notice. Cover out-of-hours on a rota basis for third-line issues. more »
autonomy and in an environment with constant interruptions, with guidance in only the most complex situations. Experience of supporting IT services in line with ITIL frameworks and toolsets Able to identify, prioritise, and solve complex infrastructure and application issues with strong analytical and problem-solving skills Solid experience in application more »
autonomy and in an environment with constant interruptions, with guidance in only the most complex situations. Experience of supporting IT services in line with ITIL frameworks and toolsets Able to identify, prioritise, and solve complex infrastructure and application issues with strong analytical and problem-solving skills Solid experience in application more »
