7 of 7 Remote/Hybrid IVR Jobs in England

complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach. Key Responsibilities Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation. Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda ...

scalable, secure, and resilient contact centre environments across complex transformation programmes. Key experience required: End-to-end Amazon Connect solution architecture Contact flows, IVR, routing profiles, queues, and agent experience AWS Lambda, Lex Bots, APIs, and event-driven integrations Strong AWS cloud architecture background Integrations with Salesforce, ServiceNow, and other ...

functions, views and performance‐tuned queries. Develop ETL/ELT logic using SQL‐based approaches and frameworks. Contact Centre data expertise Work with ACD, IVR and routing datasets. Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. Support analytics use cases including outbound campaigns ...

major enterprise environment building and enhancing cloud contact centre capabilities using modern AWS technologies. Key experience required: Strong Amazon Connect implementation experience across IVR, routing, CTI and CRM integrations AWS services including Lambda, API Gateway, S3 and CloudWatch Experience with Amazon Lex, AI/ML services and LLM integrations TypeScript ...

Experience with Redis or similar caching technologies Exposure to Azure Exposure to Google Cloud Platform (GCP) Experience with Go Experience with VMware Telephony or IVR experience Why Join Us Work on high‐impact AI, cloud and DevOps transformation programmes for leading global brands. Be part of a collaborative, outcomes‐driven ...

salary there is an extremely competitive benefits scheme as well as bonus on offer. Key Responsibilities Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities Lead the implementation and delivery of contact centre transformation projects Integrate Amazon Connect with AWS services and third-party … Strong experience with Amazon Connect and AWS cloud technologies Knowledge of AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation Understanding of telephony, VoIP, IVR, and contact centre technologies Experience integrating contact centre platforms with CRM systems such as Salesforce or Zendesk Exposure to scripting/programming languages such ...

services. Role Responsibilities Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs … Experience Strong hands-on experience with Amazon Connect Experience working in regulated environments (financial services, fintech, or similar) Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms Experience integrating systems using AWS Lambda, API Gateway, and REST APIs Proficiency in Python or Node.js for serverless development Understanding ...