6 of 6 Remote/Hybrid IVR Jobs in England

related discipline.Experience working with Five9 Cloud.Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.Familiarity with Agile methodologies, including writing ...

robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...

robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

Langchain, Vector DB, Embeddings or related frameworks• Experience on AI/ML model implementations using scikit learn, Tensor flow etc.,• Experience with Chat, IVR, Banking will be plus• Google Cloud (GCP) knowledgeAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global ...

stable, and high-performing. Responsibilities Administer and support the Horizon Telephony platform, including user account management, hunt groups, call routing, call centre setups, and IVR/Auto Attendant systems Provide VIP voice conferencing and business video conferencing support, including administration of Microsoft Teams Rooms (MTR) Support softphones, desk phones, mobile ...