1 to 25 of 126 Remote Incident Management Jobs in England

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … on data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such More ❯

The Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management & Operations Excellence Implementing vision and strategy for service management and operations excellence across the organisation Incident and … problem management oversight, ensuring rapid service restoration, root cause analysis, and continuous service improvement Change and release management coordination to minimise service disruptions while enabling fast, safe deployments Service level management, including SLA/SLO definition, monitoring, and reporting to stakeholders Operational risk management across all managed services to protect business operations and customer experience Driving More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into … stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of … an evolving service organisation. Key Details: Job Title: Major Incident Manager Location: Manchester Office Salary: Up to £40,000 (Dependent on Experience) Set up: Hybrid - 3 days in the office What's in it for you? Responsibility across major incidents that directly influence customer satisfaction Leadership and development opportunities to manage and mentor a growing team, shaping a team … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead … playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role additionally operates on-call within scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work. • Problem Management: Prevent recurring incidents to enhance system stability. • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle More ❯

Company description: We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. The Vulnerability Management Lead will play a crucial role in tracking and managing the identification, assessment, and remediation of security vulnerabilities across the organizations … security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments and emerging threats are prioritized and advanced. Additionally, the successful candidate will work with management to continuously evolve the vulnerability management program. Job description: You will be responsible for supporting CSOC in order to achieve the below: The development and implementation of the … Colt Vulnerability Management Framework. Enhancing the scope and efficiency of current vulnerability scanning and management tools and integration between them. Design and manage the periodic penetration testing exercise. Collaborating with identified stakeholders to provide specialist guidance and support, ensuring effective vulnerability identification, prioritisation and remediation activity definition. Perform Vulnerability scans using Vulnerability Management tool Responsible for working More ❯

Shift and incident Lead page is loaded Shift and incident Leadlocations: United Kingdom - Swindontime type: Full timeposted on: Posted Todayjob requisition id: JR015832Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways … discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Shift & Incident Lead Location: Hybrid (Swindon or London) Contract Type: Permanent Hours: Shift-based (including evenings, weekends, and bank holidays) Industry: Fintech Payments Regulated Technology Salary - Competetive + Shift 20% allowance … across the UK and beyond. Our teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key. The Role We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across technical and business teams. You More ❯

Company description: As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity groups. You will be the subject matter expert responsible for coordinating cyber security incidents across the enterprise. Job description: You will play a … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. Required profile: Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration/intrusion techniques and More ❯

but a deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. The Vulnerability Management Lead will … security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments and emerging threats are prioritized and advanced. Additionally, the successful candidate will work with management to continuously evolve the vulnerability management program. What you will do: You will be responsible for supporting CSOC in order to achieve the below: The development and implementation … of the Colt Vulnerability Management Framework. Enhancing the scope and efficiency of current vulnerability scanning and management tools and integration between them. Design and manage the periodic penetration testing exercise. Collaborating with identified stakeholders to provide specialist guidance and support, ensuring effective vulnerability identification, prioritisation and remediation activity definition. Perform Vulnerability scans using Vulnerability Management tool Responsible More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience … about your career. Desired Skills and Experience FWA 5G FIBER NETWORKS * Proven experience in network engineering or operations leadership. * Strong knowledge of network technologies and security principles. * Skilled in incident management, change management, and vendor relationships. * Excellent communication and collaboration skills. * Ability to thrive under pressure and make sound decisions. Hays Specialist Recruitment Limited acts as an More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience … about your career. Desired Skills and Experience FWA 5G FIBER NETWORKS * Proven experience in network engineering or operations leadership. * Strong knowledge of network technologies and security principles. * Skilled in incident management, change management, and vendor relationships. * Excellent communication and collaboration skills. * Ability to thrive under pressure and make sound decisions. Hays Specialist Recruitment Limited acts as an More ❯

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. What We're Looking For? Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration More ❯

With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business units and the cybersecurity … to cyber security incidents caused by internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop exercises to ensure Colt … is prepared to deal with cybersecurity incidents. Perform post incident analysis, identifying lessons learned throughout Fidelity with applicable teams for tactical and strategic remediation. What We're Looking For? Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, Business Administration, or a closely related field Solid understanding of common threats, penetration More ❯

remote and hybrid working experiences. Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises … whilst minimising user impact. Cloud Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with experience translating technical issues into … non-technical executives. Skilled at providing regular status updates during incidents, managing stakeholder expectations, delivering training sessions to VIP users, and building trusted relationships across the organisation. Identity & Access Management - Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management. Experience with VIP account provisioning, security group memberships, RBAC, conditional access More ❯

remote and hybrid working experiences. Microsoft 365 Administration: Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring: Strong knowledge of on-premises … whilst minimising user impact. Cloud Operations (Azure): Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills: Exceptional interpersonal and communication abilities with experience translating technical issues into … non-technical executives. Skilled at providing regular status updates during incidents, managing stakeholder expectations, delivering training sessions to VIP users, and building trusted relationships across the organisation. Identity & Access Management: Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management. Experience with VIP account provisioning, security group memberships, RBAC, conditional access More ❯

remote and hybrid working experiences. Microsoft 365 Administration: Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring: Strong knowledge of on-premises … whilst minimising user impact. Cloud Operations (Azure): Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills: Exceptional interpersonal and communication abilities with experience translating technical issues into … non-technical executives. Skilled at providing regular status updates during incidents, managing stakeholder expectations, delivering training sessions to VIP users, and building trusted relationships across the organisation. Identity & Access Management: Expert knowledge of Active Directory, Azure AD/Entra ID, group policy management, and privileged access management. Experience with VIP account provisioning, security group memberships, RBAC, conditional access More ❯

are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning, knowledge sharing, succession planning and skills development. Stakeholder Engagement & Reporting Serve as the primary operational contact for TfL … end-user experience. Champion Lean IT and ITIL best practice to enhance service excellence and operational efficiency. This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in high-volume, time-critical IT operations. Education & Professional Qualifications Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management More ❯

are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning, knowledge sharing, succession planning and skills development. Stakeholder Engagement & Reporting Serve as the primary operational contact for TfL … end-user experience. Champion Lean IT and ITIL best practice to enhance service excellence and operational efficiency. This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in high-volume, time-critical IT operations. Education & Professional Qualifications Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management More ❯

develop automation to improve uptime, and refine observability to provide real-time insight into platform health. You'll also play a key role in performance testing, system tuning and incident management to ensure smooth operation during critical events. SITE RELIABILITY ENGINEER ESSENTIAL SKILLS At least 2 years' experience working as an SRE Deep understanding of system reliability, scalability … automation and debugging Hands-on experience with AWS or another major cloud platform Knowledge of Kubernetes, Terraform, and Infrastructure as Code Strong networking fundamentals and distributed systems knowledge Proven incident response and root cause analysis experience Excellent collaboration and communication skills TO BE CONSIDERED: Please either apply through this advert or emailing me directly via . For further information … conjunction with this vacancy only. KEY SKILLS SRE, Site Reliability Engineering, AWS, Kubernetes, Terraform, Grafana, Prometheus, OpenTelemetry, Go, .NET, Cloud Infrastructure, Observability, CI/CD, DevOps, Automation, Performance Tuning, Incident Management More ❯

develop automation to improve uptime, and refine observability to provide real-time insight into platform health. You'll also play a key role in performance testing, system tuning and incident management to ensure smooth operation during critical events. SITE RELIABILITY ENGINEER ESSENTIAL SKILLS At least 2 years' experience working as an SRE Deep understanding of system reliability, scalability … automation and debugging Hands-on experience with AWS or another major cloud platform Knowledge of Kubernetes, Terraform, and Infrastructure as Code Strong networking fundamentals and distributed systems knowledge Proven incident response and root cause analysis experience Excellent collaboration and communication skills TO BE CONSIDERED: Please either apply through this advert or emailing me directly via (url removed). For … conjunction with this vacancy only. KEY SKILLS SRE, Site Reliability Engineering, AWS, Kubernetes, Terraform, Grafana, Prometheus, OpenTelemetry, Go, .NET, Cloud Infrastructure, Observability, CI/CD, DevOps, Automation, Performance Tuning, Incident Management More ❯

practical experience. 3 years of experience in enterprise network topology and common security controls. Experience working in at least one of the following areas: Security Operations Center, Security consulting, Incident Response, risk management, cyber threat intelligence, vulnerability and patch management, security controls audit, incident management or cyber security management. Preferred qualifications: Experience in one or … more of the following information security domains: Incident Response, Security Operations, Threat Intelligence, Cloud Security, Enterprise Architecture. Experience working with national government departments, military or intelligence services. Experience communicating technical details (both written and verbal) in a clear and concise manner to technical, non-technical, and executive audiences. Knowledge of NIS2, DORA, and NIST frameworks. Understanding of the cyber … tactical levels and address the difficult problems that organizations are facing. You will have communication skills, consulting acumen, and experience in security strategy, security operations, security architecture, or cyber incident response. Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust More ❯