1 to 25 of 87 Remote/Hybrid Incident Management Jobs in England

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position … involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management ...

drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/… with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8–12 years in IT production ...

Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2 years' experience in a customer-focused, fast-moving IT support or service management environment Foundation understanding in IT service delivery and understanding of Major Incident and Problem Management processes. Working knowledge of ITIL practices and terminology Strong communication … major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning ...

assurance and challenge on IG matters across the organisation Oversee core IG activity including DPIAs, DSPT completion, SARs, FOI requests, data sharing agreements and incident management Lead on information risk management, working with the SIRO and IAOs to ensure risks are identified, recorded and mitigated Produce clear … colleagues with an interest in information governance, supporting capability development while retaining responsibility for core operational activities such as DPIAs, completion of the DSPT, incident management, SARs, and audits. This role is ideal for an experienced IG professional who is confident operating at senior level, able to make ...

Colt is big enough to deliver and small enough to care. Why we need this role? We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. … Vulnerability Management Lead will play a crucial role in tracking and managing the identification, assessment, and remediation of security vulnerabilities across the organization’s infrastructure and monitoring and reporting on vulnerability and other security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments ...

deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business … internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop ...

deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? As the Lead - SOC Incident Manager, your role will encompass communicating cybersecurity incidents to key partners across the enterprise as well as being the main interface between the Colt business … internal and external threats to reduce the impact of these incidents to Colt and its customers. Act as the bridge between the SOC incident responders, IT support teams and business groups to ensure a consistently execution of incident triage and remediation. Build and manage cyber incident tabletop ...

Stored Procedures and Indexing. Strong customer focused, ensuring the delivery of exceptional service and superior value. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. Previous experience in a support and development role. Strong problem solving skills. Desirable Technical Skills: SOLR knowledge Azure DevOps Knowledge Windows skills would be beneficial. Linux skills would be beneficial. Service ...

Microsoft 365 Administration - Proficient in managing Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring … Operations (Azure) - Hands-on experience managing cloud infrastructure including virtual machines, storage accounts, networking, load balancers, and resource optimisation. Familiarity with Azure Monitor, cost management, backup solutions, disaster recovery configurations, and implementing infrastructure changes following change management procedures. Client-Facing Communication Skills - Exceptional interpersonal and communication abilities with ...

requisitions, Purchase orders, Service receipts, Goods receipts and Invoice payments Building Catalogues working with the Supplier and the Procurement teams Sourcing module for tender management Supporting users on Contracts for the management of vendor contract documents Vendor module for vendor database registration and management Incident management … complex matrix multi-national organisation. Able to speak French and/or Italian would be an advantage. Excellent communication, influence, persuasion and project management skills Comfortable making decisions for change, where limited information may be available. Proven track record of delivering value-added improvement/transformations in a Procurement ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … supporting major industry change. Key Responsibilities Own the full incident lifecycle: logging, categorisation, prioritisation, investigation, escalation, resolution, and closure. Lead and control live Incidents, coordinating technical and business resolver groups. Assess business, operational, and market impact to ensure correct prioritisation and escalation. Act as the single point of control ...

Incident & Problem Manager (Contract) Day rate: £400–£475 per day (Inside IR35) Location: Hybrid – London Duration: Initial 3-month contract (extension likely) Overview Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment … supporting major industry change. Key Responsibilities Own the full incident lifecycle: logging, categorisation, prioritisation, investigation, escalation, resolution, and closure. Lead and control live Incidents, coordinating technical and business resolver groups. Assess business, operational, and market impact to ensure correct prioritisation and escalation. Act as the single point of control ...

client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking a Sales Analyst with incident management experience for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. You will help the team maintain … consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or an analytical role in a service environment. Strong analytical skills such as Google Workspace or Tableau. Comfortable using Salesforce, Jira, and similar operational tools. Ability to identify patterns in data ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness. Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure. Track emerging threats and recommend updates to policies, standards, and procedures. Oversee … daily security operations, including monitoring, vulnerability management, and incident response. Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

manage complex tasks with broad scope and ambiguity. Strong background in cybersecurity assurance, policies, and standards. Expertise across IT security domains: Governance, IAM, Risk Management, Security Testing, Incident Management, Vulnerability Management. Experience in senior stakeholder engagement and management reporting. Ability to coach and mentor team members. … Controls Experience: Strong background in implementing and assessing security controls. Splunk Knowledge: Familiarity with SIEM tools and log analysis. CyberArk: Experience with privileged access management solutions. Package Salary: Up to £120,000 Up to 20% Bonus Hybrid, with travel to London Career Development Opportunities Benefits: Pension scheme, professional training ...

manage complex tasks with broad scope and ambiguity. Strong background in cybersecurity assurance, policies, and standards. Expertise across IT security domains: Governance, IAM, Risk Management, Security Testing, Incident Management, Vulnerability Management. Experience in senior stakeholder engagement and management reporting. Ability to coach and mentor team members. … Controls Experience: Strong background in implementing and assessing security controls. Splunk Knowledge: Familiarity with SIEM tools and log analysis. CyberArk: Experience with privileged access management solutions. Package Salary: Up to £120,000 Up to 20% Bonus Hybrid, with travel to London Career Development Opportunities Benefits: Pension scheme, professional training ...

week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure … have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance. Key Responsibilities CMDB Management Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity. Define and enforce governance policies for configuration item (CI) lifecycle management. ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...