26 to 50 of 301 Incident Management Jobs in England

and compliance standards. Facilitate team communication and collaboration. Assist in hiring and onboarding new team members. Support less experienced colleagues. Candidate Qualifications: Experience in incident management and service requests. Strong technical knowledge of service desk tools and IT systems. Passion for exceptional customer service. Ability to lead and more »

global leaders with 120 offices spanning 50 countries worldwide Get in touch if you’re looking for your next opportunity! Responsibilities: Assist with security incident management and response activities General day-to-day support on managing and responding to security alerts from systems and end users Perform daily … including Cyber Essentials, ISO 27001, 27002 etc. Data Protection Act and the General Data Protection Regulation Microsoft O365 Security solutions; Networking; Security operations; Vulnerability Management; Security Auditing Good understanding of security testing principles, including experience of vulnerability scanning, identifying, resolving, and reporting risks Experience of formal document creation, such … as the creation of reports or procedures Detailed knowledge of: Microsoft O365 environment Threat Intelligence analysis and best practice Security Incident Response processes, procedures, and best practices Disaster Recovery and Business Continuity principles Event and log analysis Salary: They offer a great salary up to £60,000 plus benefits more »

Maintaining: Deploy and manage robust enterprise security tools, specifically Delinea and Savion. Protecting: Enhance systems to safeguard organizational data. Advising: Provide technical expertise across incident management, risk mitigation, and more. Innovating: Support the design and implementation of cutting-edge security products and policies. Guiding: Mentor and guide the … comparable tools like CyberArk and SalePoint. Essential knowledge of Microsoft Entra. Preferred certifications: CISSP or CISM. Capable of managing incidents, problem investigations, patching, release management, and risk mitigation. Ability to obtain Security Clearance (SC). more »

Team, with this role being one of a number of different roles being recruited currently. Your new role Day to day infosec activities, including incident management, security monitoring and investigations. Investigate and manage security incidents and escalate where appropriate. Help with audit and legislative requirements. Security training and more »

the delivery of operational site security Conduct and monitor staff appraisals and encourage further development Staff training and development The planning and implementation of Incident management and response Safeguarding of various assets to include people, buildings and information Assist with the strategic planning of the security function Oversee … recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Risk Management more »

Incident Manager Salary: £60k Location: UK, Remote Start Date: ASAP As an Incident Manager, you will possess a comprehensive grasp of the major incident management process, enabling efficient responses to P1 and P2 incidents. Your role involves ensuring that each stage of the process is managed … minimal disruption to services. Ensure that critical incidents are handled swiftly and efficiently to minimize business impact, with actions clearly defined, documented, and the incident management team held accountable. Ensure that incidents are logged, tracked, and monitored using the Incident Management system. Provide frequent status updates … to stakeholders (both internal and external) and the incident management team for all incidents. Lead customer update bridge calls, providing effective status updates, managing expectations, and fulfilling commitments throughout the incident lifecycle. Ensure Service Level Agreements (SLAs) are met during incident management, identify and document more »

Role: Change Manager (With Incident Management Experience) Location: Crewe ,UK ( Hybrid working ) Type : FTC*12 Months Job Summary? Candidate with an ability to Govern and manage the Change & Incident Management Process and ensure standardization. Years Of experience Needed:- Any Graduate with at least 6 – 9 years … area. Technical Skills: Good Knowledge on Microsoft Office Experience in working on Service Now tool Basic understanding of IT infrastructure and its various towers Management of Apps Release and software Deployment across the group infrastructure and environments. Change approval/Management/requests-manage the end -to -end … group partners requiring international co-operation. Evidence of improvement to change process by enhancements to CAB/approval process and introduction of a service management toolset. Non-Technical Skills: Knowledge on ITIL framework (certified) Advanced Change & Incident Management Skills Knowledge on other ITIL process – Problem, Asset Configuration more »

/administration Role with some DevOps work Primarily a L2 position (However you should expect a combination of L1, L2, L3, DevOps related work) Incident Management, Event Management, Service Request Management, Change Requests, DevOps etc Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert … trend identification, Intune, Usr/Device Management, and DevOps backlog work Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs) In this Senior Cloud Engineer role, you will debug and diagnose platform issues for … solution architecture and customer processes, etc. In your first few weeks in this Senior Cloud Engineer role, you can expect to: Demonstrate ownership of incident tracking, triage, mitigation, and resolution Initiate process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer more »

also driving the resolution of existing incidents and requests. You will also be part a first line resolver group. Escalating and assisting with Major Incident Management SLA adherence Process documentation creation & improvement Support the continued availability, effectiveness, and safety of business systems. What we are looking for: Experience more »

lead the security operations efforts and contribute to the enhancement of the security posture. Key Responsibilities: Hands-on technical involvement in security operations. Line management of a dedicated team member. Implementation and management of security measures across both on-premises and Azure environments. Utilisation of security engineering principles … implement effective security solutions. Proficiency in system networking and secure protocols. Working with a mixture of Microsoft technologies. Experience in infrastructure or DevOps environments. Management of cyber incidents and response procedures. Possession of OSP certification or equivalent. Familiarity with DevOps practices including Infrastructure as Code (IaC), Continuous Integration/… communication skills. Ability to work collaboratively within a team environment. Strong problem-solving abilities and attention to detail. Proactive approach to security issues and incident management. Ability to adapt to evolving technologies and security threats. If you are passionate about security, possess the necessary skills and experience, and are more »

Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to … take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and Switch Management Remote Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas … like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and more »

and hardware problems, and ensure the efficient operation of IT systems. This position requires a strong blend of technical expertise, problem-solving skills, time management , and customer service orientation. Duties and Responsibilities: Technical Support: Provide Level 1 and 2 technical support to end-users via phone, email, chat, or … related to software, hardware, network connectivity, and IT systems. Escalate unresolved issues to appropriate teams or Level 3 support for further investigation and resolution. Incident Management: Log and track incidents using the IT service management system, ensuring accurate documentation of all support interactions. Prioritise and manage the … to resolve common issues independently. Conduct training sessions and workshops to educate end-users on IT tools, systems, and best practices. Asset and Configuration Management: Assist in the management of IT assets and configurations, including software licenses, hardware inventory, and configuration baselines. Perform regular audits and updates to more »

cost recovery system Administration of all starters and leavers across the firm Promoting the use of IT to staff Liaising with Technical Support team, Incident and Problem Management Specialist and third-party maintenance suppliers Imaging and maintaining laptops Deployment and maintenance of mobile devices Administration of the telecoms … Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage Person specification Ability to work independently and as part of a team Excellent customer service more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: • Perform End to End system validation for connected cars • Raise incident tickets in the incident management system and track • Follow testing methods & procedures to ensure robust validation of the complete telematics systems. • Conduct more »

and Hardware related incidents. • Accurately log incidents and ensure all relevant data is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request more »

Introduction: Seeking an experienced Crisis & Incident Management Support AVP to assist the new VP in coordinating crisis and incident responses. Join us in ensuring regulatory compliance and driving a united approach to crisis management. Role Overview: Support the Incident Management Team and Senior Management in coordinating responses to emergency incidents. Maintain Crisis Management plans and assist in delivering crisis management activities in London and EMEA. Key Responsibilities: Coordinate responses to emergency incidents, ensuring staff safety. Maintain Crisis Management plans and facilitate training activities. Assist in delivering crisis management activities … in London and EMEA. Manage Incident Management information and support horizon scanning approaches. Build awareness of Operational Resilience across the organisation. Requirements: Experience in crisis and incident management, preferably in finance. Strong stakeholder management and communication skills. Knowledge of UK regulatory policies on Operational Resilience. more »

Follow-the-sun operating model. Essential: An escalation point for First- and Second-line support across EMEA Segments with a [particular focus on Major Incident Management. Essential: excellent stakeholder management skills What will be your key responsibilities? Major Incident Management : Ensure major incidents are identified, prioritised … and managed within EMEA in line with Mars Policies and procedures. Ensure Major Incident Prevention actions progress and leverage Problem Management process. Stakeholder management - Accountable for regular status updates to stakeholders on progress for all Major Incidents. Support the Mars follow-the-sun operating model, be part … of out-of-hours IM and MIM on-call rota. Facilitate post incident reviews (PIRs) and post change reviews (PCRs) when needed. Customer Experience: Play key customer service role covering the end-to-end customer experience in EMEA region. Monitor Customer experience with IT services in the most appropriate more »

IT Service Management Specialist | 2 days per month London | 12-18 months | £360 Inside IR35 Working with a direct team of three, line manager and a large IT professional services company supporting with a large data centre migration. The responsibilities will include supporting on all BAU duties such as … major incidents, outages, governance, and problem/change management. There will be lots of internal and external stakeholder management so strong communication and problem-solving skills are key. As an IT Service Operations Manager, you will oversee and govern the outcomes of core Service Integration and Management (SIAM … disciplines. Your primary objective is to ensure the delivery of high-quality services in line with agreed SLAs and KPIs, through effective management of both partner-provided resources and internal teams. You will also act as a Major Incident Manager for high-profile incidents, driving resolution through effective more »

working primarily within the Telecommunications operations delivery team this role is responsible for supporting the IS Operations Manager (Telecoms) and Lead Engineers in the management of incidents and the maintenance functions in the Northern Powergrid region and to support the Telecoms Service desk and associated processes including change requests … and service incident SLA performance. If you have a passion for the company and the desire to succeed, we want to hear from you! What you’ll be doing Ensure delivery of the maintenance and incident functions within telecoms operations Provide support for the Telecoms operational and Non … operational Networks Provide out of hours support to major incident declarations (MIMP) Participate in the Telecommunications out of hour’s standby provision. Assist in the delivery of the Telecommunications maintenance program and the incident restoration function primarily within the Northern Powergrid Yorkshire operating area Ensure the Telecoms Maintenance more »

email, and in-person. Diagnose and resolve hardware, software, and network issues. Assist users with password resets, account lockouts, and other common technical problems. Incident Management Log all incidents and service requests in the ticketing system. Ensure all tickets are updated regularly with accurate information. Escalate unresolved issues more »

and or processes that are leading to an increase in incidents and highlighting new and emerging trends to make recommendations that support an efficient Incident Management experience. Benefits include: Competitive salary Additional bonus 25 days holiday (plus option to buy/sell 5 days) Excellent Training Career progression more »

of potential security threats and develop effective response strategies. Security Audits : Perform regular security audits to identify vulnerabilities and ensure compliance with industry standards. Incident Management : Lead the response to security incidents, coordinating with various teams to mitigate impact and restore services. Policy Development : Develop and implement robust more »

for a dedicated Service Desk 2nd Line Support Analyst. This vibrant and friendly team spans multiple sites across the UK and includes Service Delivery Management, Infrastructure, and IT Security. Why This Role? Diverse and Exciting Work: No two days are the same! The analyst will engage with various IT … Operations teams, solutions, project management, and users across the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support Offer onsite IT support within the Leeds office Lead Incident Management onsite Monitor call queues to ensure service levels are met Collaborate with more »

scanners, mobile devices, and other computer assets. Install, configure, and troubleshoot hardware and software issues. Provide second-tier support for the help desk. Infrastructure Management: Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes. Collaborate with business application teams and server administrators for appropriate projects. … secure computers. Evaluate and replace computer components (e.g., memory, hard drive, optical drives). Troubleshoot network issues, including switches, connectivity, and network port patches. Incident Management: Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices. Conduct elementary network troubleshooting for remote users. Provide first-level … applications and Active Directory. Maintain file system security, data integrity, and password security. Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring). Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience: Proven experience in more »

data loss Undertake maintenance tasks to ensure system stability Install, configure and maintain SQL servers in various environments Assist in ensuring optimal database performance Incident management and recommend solutions Analyzing and automating tasks Build solutions from scratch Adopt new technologies into the company stack and experiment with new more »