Ticketing Operations Lead
- Hiring Organisation
- Manpower UK Ltd
- Location
- City Of Manchester, Manchester, United Kingdom
- Employment Type
- Permanent
- Salary
- £70906/annum
payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities … System Monitoring: Oversee daily performance of ticketing systems, ensuring uptime and reliability. Incident Management: Respond to and resolve technical issues quickly, coordinating with internal teams and vendors. Vendor Coordination: Manage relationships with service providers, payment networks, and platform vendors to maintain SLAs. Compliance: Ensure adherence to PCI DSS, GDPR ...