Product Manager - CX Applications
- Hiring Organisation
- Fourth
- Location
- London, UK
- Employment Type
- Full-time
lifecycle: serve, educate and retain. The support side of this estate is AI-heavy, and a core part of the role is driving intelligent automation while protecting service quality. The education and success side directly supports adoption, retention and expansion. A central expectation of the role … role's focus is the internal-user side. Platforms Owned Zendesk (support and ticketing, knowledge base, community, and customer portal) Forethought (AI support automation) Zoom CCaaS (contact centre) External customer LMS (education, training and certification) Customer Success Platform (CSP), including leading its evaluation and selection where ...