Conversational AI Designer
- Location
- Greater London, England, United Kingdom
customer-facing digital assistant for a major Financial Services organisation. This is a hands‐on role sitting at the intersection of conversation design, UX and generative AI . You will help shape how customers interact with the organisation through its website, designing natural conversational journeys that understand user intent … aware dialogue flows across different customer scenarios Creating conversation structures, prompts, responses, fallback behaviours and escalation paths Defining tone of voice, personality and conversational design principles Connecting conversational journeys with the wider website and digital customer experience Designing experiences across both public‐facing and authenticated customer environments Translating marketing ...