customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We have around 400 engineers across Monzo who design and build our in-house banking platform. We have big ambitions for the future, and technology plays a big … role in creating a bank our customers want, so engineers at Monzo collaborate across disciplines to solve interesting challenges throughout the company. These range from the products our customers use everyday to underlying infrastructure, security, payments and finance, customer operations, financial crime, and data, to name just a few areas. As a bank, there is scope for impact across … your recruiters! Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Senior Product Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement … in 2025 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent and a delight to use. We're growing extremely fast and have over 11 million customers in the UK. We've built a product that people love and more than 80% of our growth comes … from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London £105,000 - £115,000 stock options+ Benefits Business Banking Applications for this role will close at 12pm on Thursday 7th August. At the forefront of innovation, Monzo … As our first Business Banking Growth Partnerships Lead, you'll play a pivotal role in driving our ambitious growth targets. With 1 in 6 new businesses applying for a Monzo Business account, we're now setting our sights on the switcher market. You'll lead the charge in identifying and developing strategic partnerships to expand our footprint in the … in place. Switcher acquisition is growing through high-value strategic partnerships. Our current partner portfolio has been optimised and expanded. A high-performing team has been built and developed. Monzo's business banking proposition is differentiated through partner-led value and distribution. The application journey has 4 key steps: Our interview process involves four main stages: Initial Call Case More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London £105,000 - £115,000 stock options+ Benefits Business Banking Applications for this role will close at 12pm on Thursday 7th August. At the forefront of innovation, Monzo … As our first Business Banking Growth Partnerships Lead, you'll play a pivotal role in driving our ambitious growth targets. With 1 in 6 new businesses applying for a Monzo Business account, we're now setting our sights on the switcher market. You'll lead the charge in identifying and developing strategic partnerships to expand our footprint in the … in place. Switcher acquisition is growing through high-value strategic partnerships. Our current partner portfolio has been optimised and expanded. A high-performing team has been built and developed. Monzo's business banking proposition is differentiated through partner-led value and distribution. The application journey has 4 key steps: Our interview process involves four main stages: Initial Call Case More ❯
We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Platform Collective builds and maintains the infrastructure, tools and processes that sets the rest of Monzo technology teams up for success. We work on a wide range … skills to solve problems and manage our cloud infrastructure. Our Infrastructure Platform team Has Two Focus Areas We build and centrally manage the cloud infrastructure that underpins technology at Monzo, running across AWS and GCP we run components like Kubernetes and Envoy We help other platform teams to succeed at using cloud infrastructure by abstracting away the complexity and … enabling them to solve real customer problems We're investing heavily in this team to support Monzo's ambitions to grow from 10 to 20 million customers, expand the range of products to improve our customers' financial lives and set up the foundations for scaling Monzo across the globe. What you'll be working with: We rely heavily More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Platform Collective builds and maintains the infrastructure, tools and processes that sets the rest of Monzo technology teams up for success. We work on a wide range … skills to solve problems and manage our cloud infrastructure. Our Infrastructure Platform team Has Two Focus Areas We build and centrally manage the cloud infrastructure that underpins technology at Monzo, running across AWS and GCP we run components like Kubernetes and Envoy We help other platform teams to succeed at using cloud infrastructure by abstracting away the complexity and … enabling them to solve real customer problems We're investing heavily in this team to support Monzo's ambitions to grow from 10 to 20 million customers, expand the range of products to improve our customers' financial lives and set up the foundations for scaling Monzo across the globe. What you'll be working with: We rely heavily More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London or Remote (UK) Base salary for this role is £110,500 - £145,000 (depending on experience) + stock options + Benefits Engineering Management at Monzo: Engineering Managers … at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives - we aim to keep our line management structure as shallow as … possible, and for teams to directly own decision making relevant to their work. The Engineering Manager role at Monzo is split into three pillars - people, product, and technical leadership. Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London or Remote (UK) Base salary for this role is £110,500 - £145,000 (depending on experience) + stock options + Benefits Engineering Management at Monzo: Engineering Managers … at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives - we aim to keep our line management structure as shallow as … possible, and for teams to directly own decision making relevant to their work. The Engineering Manager role at Monzo is split into three pillars - people, product, and technical leadership. Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a highly proactive, enthusiastic and commercially-minded Treasury product control analyst to work within our Financial team, and help us build a world-class finance … base, keep growing our lending business and adding to our marketplace which all leads to exciting Treasury activity including investment activity and derivative execution. You'll work on scaling Monzo in a controlled way, while helping us optimise our financial control processes with the help of technology. You'll join the Finance team and report to our Treasury Product … diverse backgrounds. You're interested in using data (SQL skills would be a bonus). You thrive in a dynamic and constantly evolving environment. What we're doing at Monzo excites you! Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ In Growth, we're responsible for driving one of the most important company level metrics: new user acquisition. We're made up of small, autonomous, cross-functional squads and … our customers, and optimise for impact rather than the number of lines of code you output; progress over perfection. As a Senior Staff Engineer: A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Growth collective at Monzo, you will: Partner with a Senior Engineering Manager supporting the collective … setup. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As a Lead Product Manager in Operations, you will lead high-impact initiatives, to enhance Monzo's award-winning customer support. As a senior member of Monzo … impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You'll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo's product strategy for Customer Support and drive innovation within the team. We're now gearing up for our next phase of growth, from 10 million to 20 million … customers. What you'll be working on: Our Mission: The Operations team is on a mission to deliver an effortless experience for everyone - helping Monzo deliver on its mission of making money work for everyone. We enable the efficient growth of the company creating and revising the operating model and systems that scale as Monzo grows, that give More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change … the wider team. Taking an active role in our Design Leadership team, alongside our Chief Design Officer, Research Director, Design Directors, and Senior Design Managers. Continually educating everyone at Monzo, including senior stakeholders, on what research can and can't be used for. You should apply if: You have experience working as a User Researcher in a high growth … the most exciting outcomes (not the fanciest outputs) You care about the quality of the product that sits in our users' hands, and the overall experience they have with Monzo You've worked collaboratively with other disciplines like Data, Product and Design You're an experienced coach, mentor and leader of seasoned User Researchers with at least 5 years More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We have around 300 engineers out of roughly 2,500 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for … everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of … Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What attracted you to Monzo? What's the most interesting project you've worked on recently? What was the objective?Why it was interesting? What did you learn? We'd love to seelinks if More ❯
We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we More ❯
We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Hear from our UK team about what it's like working at Monzo London, Cardiff OR UK Remote £68,000 - £85,000 share options. Benefits Hear from the … their craft and excited by what we're building at Monzo. In this role, you'll be a key member of our press and communications team, helping to grow Monzo's reputation as a leading digital bank - one that's scaling quickly, with our customers at the centre of everything we do. Sitting in our small but mighty Communications … detail. Possess excellent organisational skills to manage multiple projects, prioritise effectively, and meet tight deadlines. Communicate clearly and confidently with all stakeholders, including senior leadership. Have a passion for Monzo's mission, using data to uncover stories and track performance, while staying ahead of trends and industry themes. What's In It For You £68,000 - £85,000 share More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer … three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible … a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforce management systems. As a Senior Staff Engineer: A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a proactive, enthusiastic and commercially-minded accountant to work on our financial accounting, and help us build a world-class finance function. This role would … like systems implementation, expanding into the European Union, continuing to grow our customer base, keep growing our lending business and adding to our marketplace. You'll work on scaling Monzo in a controlled way, while helping us optimise our financial accounting processes with the help of technology. You'll join the Finance team and report to our Financial Control … with diverse backgrounds You're interested in using data (SQL skills would be a bonus) You thrive in a dynamic and constantly evolving environment What we're doing at Monzo excites you! Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking to hire an Operations and Commercial Director to join our Core Banking collective. Core Banking is responsible for how our 12 million personal customers experience Monzo … closely and joining dots with operations, fincrime/fraud, marketing, risk and compliance, and product teams that we have strong interdependencies with (e.g. payments) across Core Banking and wider Monzo Ensuring rigorous commercial processes/outcomes: You'll work with the GM and the leaders in the collective to ensure we have a robust commercial strategy and processes that … they enable our product squads while they evaluate and manage our risks and controls, ensuring we have the right processes across the Collective to help us scale safely for Monzo and our customers. Lead a team of product operations specialists: A small but mighty team that you'll have the opportunity to grow You have a flexible strategic mind More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Finance team is growing and we're looking for a curious, adaptive and data-focused Regulatory Reporting Analyst with a strong attention to detail to join our regulatory … financial and prudential regulatory reporting requirements, working on projects and submissions relating to these and collaborating with teams across the bank. Producing timely, accurate and complete regulatory reporting for Monzo's regulators (and the associated management information required for sign-off) Interpreting, maintaining and documenting the applicable regulatory interpretations, such as the PRA Rulebook and UK CRR Designing and … you do have any specific questions ahead of this please contact us on We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo You can read them here. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We are looking for a Head of Asset Liability Management (ALM) to join the Treasury team. You'll report into the Deputy Treasurer, working closely with the Treasurer and … internal and regulatory requirements Developing and enhancing the current ALM framework, policies and models including stress testing scenarios/approaches Delivering the Internal Liquidity Adequacy Assessment Process (ILAAP) for Monzo and contributing to the production of the InternaI Capital Adequacy Assessment Process (ICAAP) and Recovery Plan sections Owning and enhancing the functionality of the ALM system with a hands … relationships with regulator where required Leading best practice approach to all areas of Treasury operations Working with teams across finance, second line & third line defence teams Promoting and representing Monzo at industry functions/forums to develop and drive initiatives such as balance sheet optimisation strategy We'd love to hear from you if Significant experience in a senior More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Core Banking is responsible for the current account that makes money work for 12 million customers. This includes the Personal Account, Joint Account, Under 16s and 16 - 17 accounts … money management (including payday, bills, budgeting, insights and more). What you'll do: Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo's goals and an exceptional customer experience. Develop a team: build and coach a high-performing product team to obsess over customers, innovate, move quickly and ultimately enjoy their … the product vision and share the right context with the right people at the right time. Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to get stuff done. Have impact: define, deliver and measure the impact of the customer-focused experiences you create. You should apply if: You are a seasoned product leader More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo Our Payments Collective The Payments Collective sits at the very heart of Monzo, responsible for all of the products and services that move money. Product Operations spans the … international payments offering, ensuring our processes are quick, seamless, and running efficiently. You'll be embedded within the Global Payments product team, and will work closely with teams across Monzo and key external partners to ensure international payments work seamlessly for our customers. You'll be setting up and managing a multitude of key partnerships, building operational processes that … and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. Quick call with a Monzo Recruiter 30 min video-call with the Hiring Manager Full-Loop (1 x Technical and 1 x Behavioural video-interviews) This process should take around 2-3 weeks - your More ❯
customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an Investigation Manager to join Monzo's Financial Crime Operations (Ops) Special Investigations team. You will manage approximately 4 investigators focused on investigating insiders. … everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of … her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. What do you think Monzo's biggest insider threat is, and how is it different from other companies? Describe a time you faced a challenging investigation, where the "right" path wasn't clear. How More ❯
