Customer Operations Process Manager
- Hiring Organisation
- Adecco
- Location
- Worthing, West Sussex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £450 - £500 per day
role converting to a permanent position Overview Our leading utilities client is embarking on a major operational transformation programme and is seeking a Customer Operations Process Manager to support the deployment of a new Case Management system (ServiceNow) into their Contact Centre operations. This role will … outsourced partners to ensure alignment, integration, and consistent process/application usage across internal and outsourced teams. Role Requirements Strong background in Contact Centre operations is highly desirable. Experience with ServiceNow or similar Case Management solutions is a significant advantage. Proven experience leading process change and working within operational ...