Senior Information Technology Manager – Infrastructure & Analytics
- Location
- Greater London, England, United Kingdom
99.5% uptime. Manage help‐desk escalations, SLAs, and vendor support for hardware and software. Analytics & Reporting (25%) Own the delivery of operational dashboards (Power BI, Tableau) that track key metrics (ticket volumes, server utilisation, application performance). Partner with Finance, Sales, and Operations to gather requirements and build … V. Cloud: AWS or Azure (compute, storage, identity). Endpoint Management: SCCM, Intune, or equivalent MDM systems. Experience building dashboards and reports with Power BI, Tableau, or similar BI tools; familiarity with SQL and data‐warehouse concepts. Solid understanding of ITIL processes (incident, change, and problem management). ...