for a Service Desk Manager. The right candidate will have excellent communications skills and a strong background in IT Support. This role will work alongside the Head of Service Delivery to make sure that the Service Desk function is delivered to a high level. The Service Desk Manager willresponsible for ensuring efficient ticket logging, prioritisation, and resolution, while overseeing … daily operations and managing workload distribution. The role will lead IT project readiness, coordinate pilot testing, and monitor team performance against KPIs, providing feedback and performance reviews. The role involves handling escalated issues, implementing process improvements, and managing resource allocation. Additionally, the manager maintains accurate documentation, oversees the self-service portal, and ensures high levels of customer service. They … Regularly review ticket quality for completeness, accuracy, and SLA compliance. Monitor workload distribution and dynamically adjust team resources to handle volume surges. Act as service desk lead for IT project readiness - ensuring training, documentation, and support plans are in place. Coordinate pilot testing and UAT (User Acceptance Testing) activities with feedback loops into service desk practices. Team Management: Day More ❯
delivery. • Provide clear communications between key customer stakeholders and internal QinetiQ teams in order to ensure common understanding of customer strategic growth plans, planned procurement opportunities and status of delivery across project portfolio. • Proactive link back to the QinetiQ business to ensure forward planning, capability development and resource requirements are known and can be planned against in order … to meet future demand from the customer. • Similar to above, link back to the QinetiQ business to ensure that any issues/challenges with ongoing projectdelivery are flagged early so that remediation and response can be planned effectively. • Proactive engagement with customer stakeholders to understand/help inform and shape their future strategy as appropriate, and that … Provide clear comms and conduit back to the QinetiQ business to inform investments and future BD/Capture planning to align with customer strategy and planned procurements. 4. Operational delivery: through established customer relationships, build picture across our portfolio of delivery projects, eg customer perception of what is going well and what is not, where we have performance More ❯
delivery. Provide clear communications between key customer stakeholders and internal QinetiQ teams in order to ensure common understanding of customer strategic growth plans, planned procurement opportunities and status of delivery across project portfolio. Proactive link back to the QinetiQ business to ensure forward planning, capability development and resource requirements are known and can be planned against in order … to meet future demand from the customer. Similar to above, link back to the QinetiQ business to ensure that any issues/challenges with ongoing projectdelivery are flagged early so that remediation and response can be planned effectively. Proactive engagement with the customer stakeholders to understand/help inform and shape their future strategy as appropriate, and … plans. Provide clear comms and conduit back to the QinetiQ business to inform investments and future BD/Capture planning to align with customer strategy and planned procurements. Operational delivery: through established customer relationships build picture across our portfolio of delivery projects, eg customer perception of what is going well and what is not, where we have performance More ❯
Stoke Gifford, Gloucestershire, United Kingdom Hybrid / WFH Options
Synoptix
mentor to the early career engineers within Synoptix and have the ability to shape their future by passing on knowledge and experience as well as guiding them on customer project delivery. Day to day tasking can include: Delivering technical consultant expertise on a variety of customer projects from air to sub-surface Supporting Systems Engineering activity across the design … lifecycle Development of proposals and statements of work Engaging with customer representative to identify opportunities, and seeing them through to delivery Attending Synoptix internal management strategy meetings Guiding junior engineers in projectdelivery, where needed Key Skills Required: We are interested in any of the following skills, but they are not essential for you to apply: Requirements … Capture, Management and Analysis Model Based Systems Engineering (MBSE) Systems Integration Verification and Validation Successful delivery of SE documentation Knowledge of supporting toolsets (e.g. DOORs, JAMA, JIRA, Enterprise Architect, Cameo Systems Modeller, Rhapsody, MATLAB, Simulink) Benefits: Annual Company Bonus Based on company performance 25 Days holiday not including bank holidays with the option to buy/sell up to More ❯
Bristol, Stoke Gifford, Gloucestershire, United Kingdom Hybrid / WFH Options
Synoptix
mentor to the early career engineers within Synoptix and have the ability to shape their future by passing on knowledge and experience as well as guiding them on customer project delivery. Day to day tasking can include: Delivering technical consultant expertise on a variety of customer projects from air to sub-surface Supporting Systems Engineering activity across the design … lifecycle Development of proposals and statements of work Engaging with customer representative to identify opportunities, and seeing them through to delivery Attending Synoptix internal management strategy meetings Guiding junior engineers in projectdelivery, where needed Key Skills Required: We are interested in any of the following skills, but they are not essential for you to apply: Requirements … Capture, Management and Analysis Model Based Systems Engineering (MBSE) Systems Integration Verification and Validation Successful delivery of SE documentation Knowledge of supporting toolsets (e.g. DOORs, JAMA, JIRA, Enterprise Architect, Cameo Systems Modeller, Rhapsody, MATLAB, Simulink) Benefits: Annual Company Bonus – Based on company performance 25 Days holiday not including bank holidays with the option to buy/sell up to More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Synoptix Limited
mentor to the early career engineers within Synoptix and have the ability to shape their future by passing on knowledge and experience as well as guiding them on customer project delivery. Day to day tasking can include: Delivering technical consultant expertise on a variety of customer projects from air to sub-surface Supporting Systems Engineering activity across the design … lifecycle Development of proposals and statements of work Engaging with customer representative to identify opportunities, and seeing them through to delivery Attending Synoptix internal management strategy meetings Guiding junior engineers in projectdelivery, where needed Key Skills Required: We are interested in any of the following skills, but they are not essential for you to apply: Requirements … Capture, Management and Analysis Model Based Systems Engineering (MBSE) Systems Integration Verification and Validation Successful delivery of SE documentation Knowledge of supporting toolsets (e.g. DOORs, JAMA, JIRA, Enterprise Architect, Cameo Systems Modeller, Rhapsody, MATLAB, Simulink) Benefits: Annual Company Bonus – Based on company performance 25 Days holiday not including bank holidays with the option to buy/sell up to More ❯
Fishponds, England, United Kingdom Hybrid / WFH Options
Synoptix Limited
mentor to the early career engineers within Synoptix and have the ability to shape their future by passing on knowledge and experience as well as guiding them on customer project delivery. Day to day tasking can include: Delivering technical consultant expertise on a variety of customer projects from air to sub-surface Supporting Systems Engineering activity across the design … lifecycle Development of proposals and statements of work Engaging with customer representative to identify opportunities, and seeing them through to delivery Attending Synoptix internal management strategy meetings Guiding junior engineers in projectdelivery, where needed Key Skills Required: We are interested in any of the following skills, but they are not essential for you to apply: Requirements … Capture, Management and Analysis Model Based Systems Engineering (MBSE) Systems Integration Verification and Validation Successful delivery of SE documentation Knowledge of supporting toolsets (e.g. DOORs, JAMA, JIRA, Enterprise Architect, Cameo Systems Modeller, Rhapsody, MATLAB, Simulink) Benefits: Annual Company Bonus – Based on company performance 25 Days holiday not including bank holidays with the option to buy/sell up to More ❯
V work packages and activities in order to prove our hardware and software product compliance to their associated requirements. The Principal V&V Engineer will work within multi-disciplined project teams under direction of the projectdelivery management and V&V leadership to effectively and efficiently deliver the assigned V&V activities. The role is focused on … for V&V engineering lifecycle activities in accordance with Corporate and Industry standards. Conduct V&V activities in compliance with approved management plans, using approved methods, competent personnel, effective delivery systems and processes Lead/Supervise other engineers output as required for scoped work package delivery, E&EMC qualification in particular Responsible for a team of multi disciplined … report the necessary IVVTQ activities whose results are to be used as evidence for design qualification. Point of contact for all E&EMC IVVTQA needs/requests from the Project V&V Lead for technical requirements/issues/activities, including changes to current and future demand of resource. Plan and co-ordinate test activities to be conducted at More ❯
Wokingham, Berkshire, United Kingdom Hybrid / WFH Options
Raytheon Technologies Corporation
blended approach to learning and using the latest innovative systems and technology, we ensure our service men and women really are prepared for any situation. About the role: The Project Delta Training Systems Integration Architect (TSIA) is a new role. The role will be responsible for providing expert input on submarine systems, in service and in training. The role … a Training Coherence Team, providing subject matter expertise to allow the alignment of the new courseware and devices. Working alongside the engineering Integration Manager, the TSIA will support the delivery of courseware, media and devices. The ITS requires the managed integration and delivery of complex devices, consisting of hardware, software and courseware components, interacting with multiple stakeholders from … of complex submarine systems. Experience implementing integration projects. Demonstrable knowledge of Defence training systems Problem analysis and resolution in a secure environment. Experience working across all security classifications and delivery of solutions delivered through the Secure by Design principles. Ability to quickly form effective working relationships with all stakeholders required. Configuration management processes and systems. Possess, or be capable More ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯
of the Role: To develop detailed system drawings and provide technical expertise that supports and enhances sales opportunities across Product lines. This role also involves supporting and managing strategic project execution from order placement through to customer sign-off, working closely with both internal teams and customers. Key Responsibilities: Supply the sales team with detailed system layout drawings, rendered … visuals, and utility/project schedules. Deliver professional and detailed system drawings and technical documentation to customers at advanced sales stages. Conduct technical presentations and in-depth discussions on the full product portfolio, including to powder handling subject matter experts. Create CAD drawings to support sales efforts using Autodesk 2D and Inventor software. Assist in preparing accurate equipment costings … and contribute to drafting or reviewing sales proposals and quotations prior to release. Influence project solutions by promoting the use of standard products on strategic projects. Offer guidance on feasible projectdelivery timelines for key projects. Advise on mitigating technical risks during major projects. Produce clear and concise handover documentation for the Operations team to ensure projectMore ❯