outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
big Contact Center (>5,000 FTEs) transformations/operations with a major service provider/brand (e.g. retail bank, telecoms provider, utility, airline, ), Or, relevant tech firm (Zendesk, Nice, Qualtrics) doing product management and/or product marketing. Experience with a combination of technology (RPA, AI), operations and people challenges Bachelor's Degree required (advanced degree preferred) Fluency in More ❯
commerce platforms is essential. Technical Skills: Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision). Experience with user research tools (e.g., Hotjar, Optimizely, Qualtrics). Familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) to inform design decisions. Basic understanding of front-end technologies (HTML, CSS, JavaScript) is a plus, enabling effective communication More ❯
Background in market insights, strategy, or competitive intelligence Line management or mentoring experience strongly preferred Strong client-facing skills - confident communicator and relationship builder Familiarity with tools such as Qualtrics, Excel, SPSS, or Power BI WHY APPLY? Opportunity to lead and grow a high-potential insights function in the MedTech space Blend of hands-on research, strategy, and leadership More ❯
