Support Analyst must also ensure that the team adhere to all agreed service level agreements and highlighting capacity and service issues early. Responsibilities Incident Management: All support requests raised to the support team will be managed within agreed service levels. Monitoring of the tickets and environment ensuring we stay … on top of issues and lead incident calls Information Management: Building a team Knowledge base that is easy to understand and usable by junior members of staff. Application deployment and code promotions. Receiving post implementation sign off from the business that delivery into production has been successful Monitoring the … always look to add value. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations ReleaseManagement: Releasing application changes through the relevant environments with the necessary planning and due diligence having been completed to ensure production stability. Problem more »
looking to hire on a permanent basis. The focus of this role is to help improve the client’s customer onboarding and customer relationship management within their environment while working within a team supporting all things related to Salesforce, SaaS tools and AI. Within this role you will be … complex system integrations. Experienced across Sales and Service Cloud – any experience with Financial Services Cloud would also be an added bonus! Good understanding of ReleaseManagement Excellent problem-solving skills, with a focus on innovative solutions. Self-motivated with a proven ability to manage priorities and meet deadlines more »
Software Configuration Manager (Dynamics 365)- High Wycombe - Hybrid Software Implementation - Configuration - MS Dynamics - Dynamics 365 - SQL - PowerApps - Power Platforms - Application - ReleaseManagement - Software Are you passionate about technology and sustainability? Do you have a knack for software configuration and a desire to make a real impact? Look no more »
We have been mandated by a large and established Investment Management company, to seek a senior software engineer/developer to join their tech development team. This fund operates a global business, recognised for generating market-leading returns across a multi-strategy platform. They are building a new hub … of England and looking for individuals for their brand new tech team, supporting all areas of the business including front office, quantitative analytics, risk management, economic research, and middle office. Key responsibilities will include: Building re-usable and performant solutions to problems which arise across many different functions, such … expects its developers to own all aspects of development projects from start to finish, from establishing business requirements and design development, to testing and release management. Technical Requirements: Excellent programming and technology skills, including an in-depth understanding of and recent programming experience in C#/.Net or other more »
who are looking for an Experienced Service Asset and Configuration Manager. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Responsibilities Support the Head of IT Operations and wider team to ensure the SACM process remains fit-for-purpose. Promote the … document, and classify all IT assets and their attributes and ownership. To include software, hardware, licences, and related components. Develop and maintain a Configuration Management Database (CMDB) to accurately track the relationships and dependencies between IT assets and configuration items (CIs). Support Change and ReleaseManagementmore »
maintaining and evolving the cloud design of all GPS services, servers and networks. You will open, follow and complete the internal Oracle ORM (OCI ReleaseManagement) migration process for each service, lead meetings and provide evidence and documentation to the OCI subject matter experts who will check that more »
in database development, with expertise in Oracle PL/SQL or Microsoft SQLServer T-SQL. Understanding of trading processes, Straight-Through Processing (STP), Risk management, and Operations workflows. Proficient in all phases of the Software Development Life Cycle (SDLC), encompassing analysis, coding, review, testing, documentation, implementation, releasemanagementmore »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be … of the practice, including establishing priorities and work assignments. Tracking compliance to policies and procedures and resolving/escalating any compliance issues. Facilitating Configuration Management audits. Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition. Engaging with strategic projects to … ensure Configuration Management can deliver required CMS functionality within project timeframes. Reviewing and approving all changes to the CMS infrastructure where applicable. Regularly review discovery output to ensure data accuracy and completeness in the CMDB. Mentoring the organisation on Configuration Management services, concepts, policies and procedures. Providing and more »
mobilising and leading the right projects to drive improvements to those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of … responsibilities Manage communication with SS&C’s GIDS Digital clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management. Ensure client specific requirements are understood and IT services meet client expectations. Deliver management information through regular reporting and service review meetings. … to promote client focus and deliver an exceptional customer experience. Support requests for client oversight and due diligence. Your Experience Essential Proven Client Relationship Management and/or IT Service Management experience Proven ability to work across organisational boundaries to deliver for the business and our clients Knowledge more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … and Role Based Access Control Azure Networking Experience Azure Firewalls Experience Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management Azure Virtual Machine Management Azure Storage Experience Azure Monitoring and log analytics Azure Enterprise and ADFS Application Provisioning Active Directory Connect/sync … Federation Services Azure PowerShell scripting Microsoft Windows Server 2016, 2019 and 2022 experience Comfortable working with a Hybrid Joined Active Directory environment Group Policy Management and Conditional Access Policy Management Experience DNS, DHCP Experience Working knowledge and understand of PKI Services Scripting experience using BAT, PowerShell, C# and more »
Aldermaston, Berkshire, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … and Role Based Access Control Azure Networking Experience Azure Firewalls Experience Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management Azure Virtual Machine Management Azure Storage Experience Azure Monitoring and log analytics Azure Enterprise and ADFS Application Provisioning Active Directory Connect/sync … Federation Services Azure PowerShell Scripting Microsoft Windows Server 2016, 2019 and 2022 experience Comfortable working with a Hybrid Joined Active Directory environment Group Policy Management and Conditional Access Policy Management Experience DNS, DHCP Experience Working knowledge and understand of PKI Services Scripting experience using BAT, PowerShell, C# and more »
Role Title: Release Manager (SC Cleared) Duration: 6 Months Location: Remote Rate: £614/d - Umbrella only NOTE: Applicants MUST hold active Security Clearance to be considered for this role Applicants with lapsed Security Clearance/no clearance will not be considered Would you like to join a global … the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Release Manager required to coordinate releases into live for 16 -20 teams in person product working on a host of different areas The Release Manager will need to manage the release process - this involves engaging with technical and business as customers Knowledge of Releasemanagement and Configuration Management processes Experience in multi-supplier environments Good stakeholder management including Executive level Key Skills/requirements AWS Kubernetes Jenkins Ansible more »
Role Title: Release Manager (SC Cleared) Duration: 6 Months Location: Remote Rate: £614/d - Umbrella only NOTE: Applicants MUST hold active Security Clearance to be considered for this role Applicants with lapsed Security Clearance/no clearance will not be considered Would you like to join a global … the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Release Manager required to coordinate releases into live for 16 -20 teams in person product working on a host of different areas The Release Manager will need to manage the release process - this involves engaging with technical and business as customers Knowledge of Releasemanagement and Configuration Management processes Experience in multi-supplier environments Good stakeholder management including Executive level Key Skills/requirements AWS Kubernetes Jenkins Ansible more »
We are looking for an experienced Release Manager to join our Boots IT and Advanced Analytics function working within the dynamic Software Engineering Capability Centre (ECC). Working primarily in an agile environment you will take a leading role in ensuring that releases to our Boots UK Digital Online … at Boots, playing a central role in delivering digital change across our Boots UK commerce platforms. About the role You will report into the Release Centre of Practice (CoP) Manager as a member of the ReleaseManagement team within the ECC. The ECC delivers digital software for … partner teams at various locations globally, covering demand planning, software design, development, testing and release. In this role you will form part of a ReleaseManagement team managing and delivering integrated Boots UK Digital and Retail releases onto our IT platforms. Key responsibilities include:- Building, maintenance and managementmore »
need for their software by customers and in order to support the delivery of their software platform and they are seeking a QA and Release Manager. Responsibilities: Define QA strategy/roadmap and coordinate releases and create test plans. Releasemanagement and any upgrades Involved in the … engineering side. Integration testing and insights. Create and implement best practices, including as automation, continuous integration and delivery (CI/CD), testing methodologies, risk management, and integration testing, for releasemanagement and quality assurance. Skills: QA management experience, startup experience a must. Tester background, building up … into senior then manager - release experience will be a part of these roles. Good understanding/knowledge of software engineering (should come with above) Designing strategy and setting strategy Knowledge of GxP procedures and familiarity with ISO9001/ISO27001 Technologies they use: Frontend, React or python. Backend is Golang. more »
2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team player Aptitude Quick Learner Professionalism KEY SKILLS Windows … Packages VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Releasemanagement and Change management Problem Management Root Cause Analysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database. more »
offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive CAB representation … mastery on change management process & releasemanagement Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability to more »
as required. Work in collaboration with customer stakeholders to identify, develop and co-ordinate the appropriate strategic and operational response to issues and change management activities. Act on escalations received Area of Responsibility Agile Scrum delivery of Automotive Industry Standard S4 HANA and BTP Solution/Integration in a … MES etc. Support and actively contribute to established governance functions across the customer organisation. Manage Risk, Issues and Inter-dependencies together with Change and ReleaseManagement at project level and establish a compliance mechanism at project level. Create Project documentation and artefacts using customer standard templates and available … clear understanding of project/programme expectations Manage teams across multiple Value streams, including Source to Pay, Plan to Manufacture, Order to Cash, Vehicle Management Systems, Record to Report, Warehousing and Logistics Execute onshore/offshore resource coordination Ensure that project plans and schedules are robust and optimise project more »
level the playing field. As our new Software Development Manager, you will be part of our development team, working closely with colleagues in product management and marketing. You will report directly to our Chief Operating Officer and be focused on managing and measuring the company’s development projects and … point of contact for other departments on development project statuses, including reporting on progress and status against plan to the Product Manager and Senior Management when required. Oversee releasemanagement/version control and ensure release notes for each version are documented. Ensure version control of … Development and collaboration tools: JIRA, Confluence, GitHub Containerization and automation tools, Docker, Github Workflows Cloud services: Amazon AWS, Kubernetes Frontend frameworks like React Content management systems: WordPress, Ghost Java and Relational Databases Team Growth: Our team has grown recently to 10 developers and is expected to grow further this more »
the successful delivery of these solutions will require you to plan, coordinate and lead activities across the full delivery lifecycle. Responsible for the resource management, recruitment, development and growth of our bespoke development capabilities. Leading design phases on Business IT programmes, validating requirements and ensuring that all aspects of … internal and external suppliers. Handover from development and pilot into supported production, ensuring that appropriate documentation and support models are in place. Change, Incident & ReleaseManagement of Bespoke Developments. Having responsibility for the on time delivery of quality solutions that meet business requirements. Supplier and cost management … new technology solutions that could bring significant benefit to the business. Skills and experience A minimum of 3 years demonstrable track record of successful management of internal and external development teams to deliver complex technical and service solutions You will need to have significant previous experience with the below more »
and across sprints using effective metrics. Working knowledge of Agile frameworks, in particular Scrum and Kanban Good understanding of the software development cycle and releasemanagement Flexible attitude towards changing client needs and working with remote Product Owners Active participation in the identification of risks, issues and dependencies … Proactive problem solver, removing team impediments and raising team issues to management Regular reporting both internally and to the client, by helping to determine team velocity and other measures of throughput Keeping up to date with emerging industry practices. What we want from you: Experience working in a complex … working in the following environments would be advantageous - Java, J2EE, Hybris, Jenkins, Jira, Confluence Experience of leading and managing multiple scum teams Strong time management & organisational skills. Ability to define, manage and deliver to customer expectations within strict deadlines Excellent negotiation skills and an ability to handle sensitive issues more »
applications/information systems, ensuring that business needs are translated into technical solutions. The ideal candidate will have experience in SAP Treasury and Risk Management, and experience in FIS Trax and Quantum would be highly beneficial. Key Responsibilities and deliverables: Designs enhancements and new business applications and/or … build activities within project delivery. Analyses business needs and leads the creation of software solutions that meet those needs. Prepares flow charts, business process management (BPM) workflows, and systems diagrams to assist in problem analysis Responsible for preparing design documentation and ensuring that functional and technical documentation meets requirements. … manuals for transition into routine operations Enable building of knowledge databases for technology, solutions and domain areas Lead tasks with architecture, application services, infrastructure, releasemanagement and other relevant stakeholders to enable a smooth deployment Key skills and experience: Experience in SAP Treasury & Risk management Experience in more »
the global engineering team. Key Responsibilities: Collaborate with stakeholders to gather functional requirements and translate them into clear technical specifications. Work with development, QA, releasemanagement, and other teams to ensure alignment during refinement sessions. Develop an understanding in platform architecture to analyse requests independently. Produce and maintain … and ensure accounting/reporting aspects are covered. Maintain API documentation integrity across releases and propose bug remediation solutions. Assist in preparing presentations and management reports. Develop and maintain onboarding documentation for new team members Experience Required Experience working with blockchain technologies Needs a good understanding of coding either more »
Sybase database. As part of the team, you'll develop and maintain enterprise-wide solutions, enhance and maintain applications and contribute to architecture design, releasemanagement and unit testing. Experience required: Strong experience developing databases, bonus points of you have experience with Sybase ASE Experience working with and more »
of how SAP systems/landscapes are structured Experience of working with SAP Development Technologies A solid understanding of SAP Solution Manager relating to ReleaseManagement & Incident Management. You would also benefit from having: 2-3 years experience of working technical knowledge gained in a complex or varied more »