1 to 25 of 333 Remote SLA Jobs in England

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯

supporting over 200+ users. Excellent communication skills, capable of translating complex technical issues for non-technical stakeholders. Customer-centric mindset focused on service quality, SLA adherence, and user satisfaction. Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors. Strategic thinking with a focus on immediate More ❯

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical More ❯

cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯

line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build a rapport with new clients Flag high priority/urgent issues to the 1st Line Team Leader Perform proactive More ❯

service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve working on tickets, it's essential you hit the ground running and More ❯

service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve working on tickets, it's essential you hit the ground running and More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

third-party suppliers and service providers for incident resolution Escalating incidents appropriately, especially security issues or major outages Processing starters, leavers, and amendments within SLA Identifying opportunities for support improvement through training, technology, or process enhancements Contributing to IT projects, ensuring deadlines are met Supporting stores across the UK and More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

technical peer review and development support Represent IT in meetings and cross-functional initiatives, acting as a trusted advisor Track, analyze, and report on SLA adherence and incident trends to drive continuous improvement Audit and enforce IT policies and security practices to ensure compliance with InfoSec and regulatory standards What More ❯

2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that all incidents are resolved within SLA timescales. Raising Centrica Energy specific service/change requests, managing through to completion. Delivering IMAC project work, attending project meetings and work groups as and More ❯

projects. Maintain up-to-date and relevant IT data to comply with the bank's auditing principles and processes. Ensure the Support Team meets SLA targets and operates proactively and proficiently. Regulatory Duties Maintain knowledge of applicable regulatory requirements, including the bank's risk and compliance policies, and adhere to More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

offers the flexibility of working from home and the office. Key Responsibilities: Deliver timely, customer-focused technical support to internal business customers, ensuring KPI, SLA, and OLA targets are met or exceeded. Conduct root cause analysis of application issues and create corrective action plans following the ITIL framework for incident More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands More ❯