1 to 25 of 135 SLA Jobs in England with Remote Work Options

of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »

of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

across client infrastructure Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related incident Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments Oversee development and maintenance of documentation and knowledge management tools for both more »

IT service. This will involve ensuring that all logged calls, service requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with more »

privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »

Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »

Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »

cost-effectively and robustly. What you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About more »

cost-effectively and robustly. What you will do: Acting as a single point of contact for our customers, you will manage all tickets within SLA and serve as an escalation point for junior team members. Your responsibilities will also include implementing internal improvements and overseeing knowledge management and documentation. About more »

troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer more »

the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »

such ICT equipment conforms to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the more »

network design and implementation Miraki and Cisco switches administration. Manage solution design with 3rd party suppliers Manage relationships with 3rd party suppliers, service health, SLA’s etc Azure tenant administration – Subscription management, IAM, billing. Azure Active Directory – AAD Connect, Identity and Access Management, MFA, Conditional Access Azure Disaster recovery and more »

network design and implementation Miraki and Cisco switches administration. Manage solution design with 3rd party suppliers Manage relationships with 3rd party suppliers, service health, SLA’s etc Azure tenant administration – Subscription management, IAM, billing. Azure Active Directory – AAD Connect, Identity and Access Management, MFA, Conditional Access Azure Disaster recovery and more »

of ITIL standards and processes/experience of working with ServiceNow or an equivalent ITSM/CRM tool Application support experience delivering against Service Level Agreement targets AEJ Consulting Limited is acting as an Employment Agency in relation to this vacancy. AEJ Consulting Limited is committed to being an equal more »

and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »

and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »

Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner more »

Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner more »