1 to 25 of 61 Remote/Hybrid SLA Jobs in England

Senior Network Engineer - MSP

Hiring Organisation
Eriban Business Services Ltd
Location
Southampton, Hampshire, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£55,000
Microsoft 365 migrations, firewall upgrades, and infrastructure rollouts. Security & Compliance: Implement security best practices, manage firewall policies (NAT, VIPs), and ensure systems meet SLA and data security requirements. Mentorship: Provide technical guidance and training to junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical ...

Law Firm IT Analyst

Hiring Organisation
Blackwater Recruitment Ltd
Location
Salford, Greater Manchester, North West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£30,000
with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels ...

2nd Line support

Hiring Organisation
Gotpeople
Location
Northampton, Northamptonshire, East Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£35,000
both independently and collaboratively within a team Key Responsibilities Delivering 2nd line support remotely and occasionally on-site as required Managing open tickets within SLA, maintaining ownership until resolution Collaborating with team members, clients, and suppliers to resolve issues and manage expectations Creating, updating, and reviewing knowledge base articles Acting ...

Network & Systems Administrator

Hiring Organisation
IDEMIA Public Security
Location
Winnersh, Berkshire, UK
Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications, and hardware Manage desktop ...

Network & Systems Administrator

Hiring Organisation
IDEMIA Public Security
Location
Winnersh, England, United Kingdom
Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install, configure, and maintain operating systems, applications, and hardware Manage desktop ...

IT Service Desk Analyst

Hiring Organisation
Frimley Health NHS Foundation Trust
Location
Ascot, Berkshire, SL5 7GB, United Kingdom
Salary
£28860.00 to £31671.00
pleasant and professional manner Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures. Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second ...

System Support Engineer

Hiring Organisation
William Reed
Location
Gatwick, West Sussex, England, United Kingdom
Employment Type
Full-Time
Salary
Competitive salary
support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

Service Desk Analyst

Hiring Organisation
Bridge Recruitment UK Limited
Location
East Grinstead, West Sussex, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£30,000
incident management process, ensuring users are informed of the progress of their requests. Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process. Work individually and as a team to ensure that all individual and team KPIs ...

Senior Performance Information Analyst

Hiring Organisation
University Hospitals Plymouth NHS Trust
Location
Plymouth, PL6 5YE, United Kingdom
Salary
£38682.00 to £46580.00
changing referral levels/capacity etc., and use this to justify that the activity levels are necessary. To monitor and review the Trusts Service Level Agreement Monitoring reports and the associated algorithm, in conjunction with the Data Solutions Team, to ensure consistency with other reports both within the Trust ...

OT SOC Engineer

Hiring Organisation
Gold Group
Location
Basingstoke, Hampshire, United Kingdom
Employment Type
Permanent
Salary
£28000 - £35000/annum + Benefits
root cause analysis and taking steps to mitigate the threat. Take immediate action on potential and identified cyber security incidents in accordance with agreed SLA's and KPI's. Proactively research emerging threats and vulnerabilities to find and address potential weaknesses before they are exploited. Identify potential weaknesses in systems ...

Application Support Engineer

Hiring Organisation
Proactive Appointments
Location
Camberley, Surrey, England, United Kingdom
Employment Type
Full-Time
Salary
£32,500 - £35,000 per annum
technical issues efficiently Support and administer MS SQL databases and C# .NET applications Work with incident ticketing systems and knowledge base platforms to meet SLA targets Collaborate with development, infrastructure, and business teams Ensure adherence to IT security principles and best practices Essential Skills & Experience Bachelor’s degree in Information ...

Hosting and Network Manager

Hiring Organisation
Hargreaves Lansdown
Location
Bristol, Avon, South West, United Kingdom
Employment Type
Permanent, Part Time, Work From Home
through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. About ...

2nd Line IT Engineer

Hiring Organisation
IMT Resourcing Solutions
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £36,000 per annum
quotes for equipment and services You’ll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance. What we’re looking for 3+ years’ experience within an MSP or ISP environment Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group ...

Cloud Delivery Lead

Hiring Organisation
CBSbutler Holdings Limited trading as CBSbutler
Location
City of London, London, United Kingdom
Employment Type
Contract
Contract Rate
£70 - £79/hour Inside IR35 Remote working
Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

Application Support Engineer

Hiring Organisation
Proactive Appointments
Location
Staines-upon-Thames, Middlesex, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £35,000 per annum
MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse ...

IT Service Desk Apprentice

Hiring Organisation
QA
Location
Southend-on-Sea, Essex, England, United Kingdom
Employment Type
Full-Time
Salary
£13,741 per annum
software applications Take ownership and manage Service Desk tickets through the triage, referral to third-party suppliers, or IT colleagues to closure within service level agreement boundaries Deliver 1st and 2nd line customer-focused support for diverse and complex technology & change (T&C) systems across the Association, both ...

2nd/3rd Line Engineer Education MSP Manchester - Hybrid

Hiring Organisation
Oscar Technology
Location
Manchester, Lancashire, England, United Kingdom
Employment Type
Full-Time
Salary
£35,000 - £45,000 per annum
across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

Group Software Development Manager

Hiring Organisation
Leger Shearings Group
Location
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£80,000
Kanban/Scrum, source control, code review and quality gates. Vendor & Service Management Experience managing third party technology partners (desktop/infrastructure), with clear SLA discipline and service improvement plans. Desirable Experience & Technical Background Awareness of Flutter/Dart for cross platform apps. Experience with Mobile Device Management (e.g., Microsoft ...

IT Senior Modern Workplace Engineer

Hiring Organisation
Littlefish
Location
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Employment Type
Permanent
Salary
£50,000
strategic contribution: Lead a team of engineers, including 1:1s, PDRs, performance management and development discussions. Allocate work, ensure resource alignment and maintain SLA/KPI compliance. Act as a senior engineer and escalation point for technical queries. Support End User MIs as a technical specialist. Approve high-risk technical ...

Cloud Engineering Consultant

Hiring Organisation
Sanderson Government and Defence
Location
Newbury, Berkshire, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£50,000
escalation point for enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion ...

Service Delivery Manager

Hiring Organisation
Hays Specialist Recruitment Limited
Location
London, South East, England, United Kingdom
Employment Type
Contractor
Contract Rate
£425 - £460 per day
Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience ...

Junior Service Delivery Manager

Hiring Organisation
Hays Specialist Recruitment Limited
Location
London, South East, England, United Kingdom
Employment Type
Contractor
Contract Rate
£400 - £410 per day
Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager with good knowledge ...

IT Cyber Security Analyst - Tier 3

Hiring Organisation
Littlefish
Location
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Employment Type
Permanent
Salary
£50,000
investigative approaches and evidence handling Who you are: Proven background within a SOC or equivalent operational security function Demonstrable ownership of incidents within demanding SLA environments Strong working knowledge of SIEM, EDR, and email security platforms Practical experience with Microsoft XDR technologies Ability to create and tune detections using ...

IT Intraday and Scheduling Analyst

Hiring Organisation
Littlefish
Location
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Employment Type
Permanent
Salary
£28,000
schedule adherence using NICE Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Manage WFI rules to maintain SLA performance. Produce intraday, daily, weekly and monthly reporting for leaders and stakeholders. Support the upkeep of our telephony platform, ensuring skills, profiles and channels remain ...

Data Platform Engineer

Hiring Organisation
Provide
Location
Milton Keynes, Buckinghamshire, England, United Kingdom
Employment Type
Full-Time
Salary
£50,000 per annum
workload management) Strong experience managing and optimising SQL Server environments Experience implementing and supporting cloud-based data platforms in Microsoft Azure Experience working within SLA-driven environments with structured incident, change, and problem management Understanding of capacity planning, performance tuning, and operational monitoring Ability to work across both legacy ...