26 to 50 of 90 SLA Jobs in England with Remote Work Options

I’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS more »

Responsible for up to 15 legal advisors in a thriving contact centre environment. Leading daily operational performance in line with strict KPI's and SLA's. Drive performance through coaching, 121's, feedback, and personal development plans. Coming from a law background will allow you to deal with any complex more »

of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk SLA’s including fast phone pickups, first time resolution and customer satisfaction scores. • You will be working from home 70% of the time but will need more »

quality and attention to detail is embedded throughout our work. Make timely decisions, communicate them clearly and action them swiftly. Provide a focus for SLA management and customer satisfaction across the account. Report performance metrics on a monthly basis to Senior Management within the account. Flexible working - We are guided more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients more »

Responsibilities Responsible for day-to-day execution of assigned global field and remote service attendances. Coordinate with Aftersales Team & Service Engineer team ensuring all SLA’s & KPI’s are met and achieved. Efficiently convert sales quotes and coordinate service jobs from handover to invoice, providing draft invoices for approval, accountable more »

work on the launch of variety of new projects with focus on ‘technical’ efficiencies of the project & ensuring the dev team delivers to agreed SLA’s As the IT Project Manager your responsibilities and duties will include: Manage complex product implementations and software delivery across multiple teams and through all more »

to resolve aged debt and unallocated cash queries and occasionally assist with bordereaux processing * You will work within your underwriting authority and adhere to SLA's whilst supporting the underwriters. * You will have the ability to plan, prioritise and organise your workload effectively. What I am looking for: You will more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »

completeness and taking the appropriate actions. Completing Contract Load and Premium processing requests on Sequel Eclipse Broking accurately and within the Service Level Agreements (SLA’s) agreed with the business. Producing accurate and complete client and market documentation. Processing Lors entries. Processing Premium bordereaux and obtaining agreement where required. Maintaining … the status of processing requests within the SLA tracking tool. Filing relevant documentation electronically as per the agreed structures and standards. Undertaking a Second Pair of Eyes Check ensuring all processing errors are highlighted to the relevant Premium Technician. Liaising with clients, underwriters, business units and Insurance Business Accounts (IBA … we’re looking for - functional & behavioural competencies Good communication and organisation skills. Good technical and industry knowledge. Ability to multi task and meet processing SLA’s/project deadlines. Ability to build and maintain positive working relationships within and across the Group. demonstrate the five BMS values and ensure that more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

companies both on and off-site as needed. Configure applications and hardware on new and existing IT devices. Support VIP users with a tight SLA when applicable. Ensure timely and responsive communication with internal and external stakeholders. Skills and Experience: Strong technical skills in hardware break-fix, software, and operating more »

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA’s for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience more »

in translating technical concepts to non-technical stakeholders. Experience managing IT budgets and building service strategies. Knowledge of ITIL practices and experience in managing SLA and KPI. Experience in end-user computing and modern workforce environments. This is a fantastic opportunity for an exceptional relationship builder to join a forward more »

who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful Service Delivery Manager will be professional and diplomatic and have a client awareness. The more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

and approach to learning new technologies relevant to the business. Interpret business requirements and technical specifications to complete estimates for change requests within established SLA’s. Gain an understanding of our client’s industry and customer base requirements and how they are met by our client’s product range. TECHNICAL more »

You will lead on the supplier relationship management across Digital and Data Services. Develop strategic relationship with key vendors and ensuring delivery meats agreed SLA, milestone, and road map. You will maintain DDS contract register and review all IT contracts and analyse spend across the Council. Influencing stakeholders and suppliers more »

data management requirements, implement a reference data solution, oversee data quality, lineage and detect anomalies in real-time using the available tools while tracking SLA's/KPI's to monitor the effectiveness of implemented solutions in improving data management practices. THE CANDIDATE: The successful candidate will have an in more »

volume of candidates and running background/referencing checks. To be successful, you should demonstrate the following: Knowledge of stakeholder management, KPI's, and SLA's. Effective communication skills within the organization. End-to-end knowledge of the compliance process. Attention to detail and ability to work in teams. Knowledge more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

CMOs is a must have – ideally with experience in open book costing A track record of improving supplier performance through collaboration, quality checks and SLA management The procurement function is highly collaborative, however applicants must he self-starters, naturally inquisitive and proactive Excellent stakeholder management skills with experience managing a more »

documented Processes and Procedures where required with self-initiatives. You will also be responsible to ensure Live issues are followed up and fixed within SLA’s. Preparing service review reports, and working closely with relevant departments and stakeholders to report Issues when required. Key responsibilities include: Work with DevOps enabled … etc 5+ years’ hands-on experience as Service Delivery lead/manager Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Must be more »

customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service more »