176 to 200 of 452 SLA Jobs in England

the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

tickets in order to track issues and escalation where necessary Proactively working with a team to gain the best solution in line with incident SLA Maintaining and administering user accounts, ensuring users have relevant access to fulfil their role Our Ideal Candidate Strong customer service skills and ability to communicate more »

outcomes and remediation. Ensuring to deploy all client objectives and goals across the company. Managing the performance and activities of the business against client SLA’s. Creation of the best-in-class services industry within this sector. Competitor activity – understand who is doing what in the marketplace. New product needs more »

the customer. Your Key Responsibilities : Support the Service Delivery Manager with internal/external Service Reviews and CPRF meetings; input to attribution arbitration and SLA Service Overview Document reviews. Ensure... more »

promoting from within Access to continuous mentorship within the business with clear lines of communication with Directors Key Skills and Responsibilities Maintain the Service Level Agreement T&Cs Troubleshoot basic to intermediate AV and Video Conferencing issues Act as the secondary contact point for the clients contacting the helpdesk Balance more »

of €5m Experience in dispute and claims resolution both with the client and supply chain Experience in developing, interpreting and managing complex KPI/SLA models in service contracts Experience in the application of complex payment mechanisms and financial/contract reporting Data centre sector and facilities management experience (highly more »

Your background? The successful individual must have previous experience of Recruitment SOW administration and management. Experience of working to a service based KPI/SLA structure, while being comfortable at senior stakeholder end client/supplier management. Ideally you will have experience in an MSP environment. You will be the more »

Responsibilities Responsible for day-to-day execution of assigned global field and remote service attendances. Coordinate with Aftersales Team & Service Engineer team ensuring all SLA’s & KPI’s are met and achieved. Efficiently convert sales quotes and coordinate service jobs from handover to invoice, providing draft invoices for approval, accountable more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »

to resolve aged debt and unallocated cash queries and occasionally assist with bordereaux processing * You will work within your underwriting authority and adhere to SLA's whilst supporting the underwriters. * You will have the ability to plan, prioritise and organise your workload effectively. What I am looking for: You will more »

Operations Support Engineer you will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time frames according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications. Requirements Highly skilled in Java, someone who can identify problems and develop more »

experience working in an IBA role. Previous management experience with the ability to lead, develop & people effectively. Ability to multi task and meet processing SLA's/project deadlines. Excellent communication, organisation and delegation skills. Please note you will be required to work in their London office 2/ more »

the MIS mailbox and raising work items in JIRA where appropriate. Understanding and identifying priority and urgency of work items. Tracking work items against SLA’s. Communicating with the wider Business on the progress of their requests. Highlighting recurring work items which could be automated. Ensuring management are informed of more »

with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »

updates are able to perform their obligations Review Corporate Actions on a daily basis Communicate Mandatory Corporate Actions to the Front Office as per SLA Ensure all Voluntary Corporate Actions are responded to Undertake operational and TPA oversight activities when required to assist in the smooth day-to-day running more »

and undertake investigations to validate or substantiate concerns. Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines. Make sure all cases adhere to legislation and risk regulations. Manage customer expectations, including more »

you do! Responsibilities: Install, Configure & Maintain WLAN solutions Support customers with issues relating to their WLAN solution Respond to tickets and resolve within the SLA Contribute to the development of their Network and update documents and procedures accordingly What are they looking for? 2+ Years Wireless Experience Full Understanding of more »

Exciting opportunity to slowly move away from BAU in becoming a Project Engineer. Are you looking for the opportunity to maintain a broad skillset? If so, then look no further… I’m looking for an experience Infrastructure Engineer to join more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »

and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered … consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »