26 to 50 of 418 SLA Jobs in England

About Us The Sureserve Group employs over 3,200 people and delivers award-winning projects across the UK. Across the UK, the communities in which we work face the same challenges and aspirations in combatting climate change, ensuring everything is more »

Here at Paradigm, it is all about our Customers and we are seeking an exceptional Reactive Works Co-ordinator to assist with leading our team of Technical Co-ordinators to deliver an excellent repairs experience for all our customers. If more »

implement configuration changes to the network, following the approval and change management process. Update, audit and maintain network diagrams and processes, support contracts, and SLA agreements. Monitor and test network performance and provide performance statistics and reports to ensure availability, scalability, and security. Build and maintain network monitoring systems, threshold more »

with all ongoing investigations into accidents, incidents and near misses, identifying root causes and ensuring all actions are completed in the site's agreed SLA timings What you need to succeed at GXO: Experience working at a similar level within a logistics/warehousing environment, ideally within 3PL Experience of more »

Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. more »

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »

and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »

a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to SLA targets Desirable Experience with MDM tools for MacOS and iOS such as JAMF, Okta or Addigy MSP or Financial Services experience Relevant certifications from vendors more »

role is to plan and organise our engineer's jobs with our internal and external customer needs in line with service excellence and agreed SLA's, provide administrative support to the manager and support the management with pro- active approach to increase utilisation within your designated areas . We require more »

development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »

and develop high levels of customer service to support the organisation’s operational teams. Requesting, removing, and aligning information in line with within agreed SLA’s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

with team leaders to get stats on team members and report back on the department’s workloads, looking at incoming work, completed work and SLA’s. * Analyse reasons for customer contact using information received from customer surveys, phone calls and emails. * Help to improve the systems databases by working with more »

incidents/service requests within ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with more »

latest development techniques and technology. High technical understanding of IT systems and interface methods. Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions. Customer focused and the ability to deal effectively with end-user problems. An ability to motivate more »

tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers of Windows operating system and associated technologies of peripherals and their maintenance – printers, scanners SLA focused and familiar with call management products with support procedures, scripts, and processes troubleshooting skills of Payment Card Industry (PCI) compliance would be desirable to more »

DWS equipment Work closely with colleagues, developers, testers and a wide variety of end user to ensure technical compatibility and user satisfaction Adhere to SLA’s set by Global IT Who Are We Looking For We look for big thinkers. People who can drive positive change, step up and show more »

other ad hoc requests. • Process assigned Workday tasks • Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: • Excellent English written and verbal communication skills • Excellent presentation & PowerPoint skills • Excellent Excel skills • Meticulous more »

and solutions we offer · Service Levels · Working with the Supplier and Materials Group to ensure tools and inventory are in place to achieve company SLA’s, including time to quote and time to fulfill customers’ orders Deliverables: · P&L of the assigned Product Families · Product Engagement Score (PES) of the more »

arrange for the issue of method statements, risk assessments, Health Safety Packs and Quality Plans • Prepare job pack and upload as directed within agreed SLA's and obtain utility safe digs, following ZOI H&S procedures. • Raise Purchase Orders (POs) for approval, invoicing • File creation and maintenance - electronic and hard more »

desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K ... more »

billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client’s requirements within agreed SLA’s and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »

ensure technical changes are delivered according to the project plan and are considering the necessary change management process and relevant KPI/’s/SLA’s with the supplier. Key projects you shall work on: Supporting the migration of a data centre to Microsoft Azure Networking and telephony consolidation Developing more »

Communicate any lessons learnt from project implementations. Ensure all service partners and specialist sub contactors adhere to strict service guidelines and maintain the Service Level Agreement metrics. Requirements: Excellent knowledge of the operation and maintenance of Mechanical & Electrical services and plant. Experience of senior technical roles managing critical environments and more »

new campaigns and innovative technology/services. Have a clear understanding of support, delivery, and managed service options. Run monthly sales reports and ensure SLA's are met. You will need: Minimum 4 years of IT sales experience in reseller or distributor role. Knowledge of selling IT security solutions and more »