SLA Jobs in England

76 to 100 of 284 SLA Jobs in England

Senior Payments Manager

Cambridge, Cambridgeshire, East Anglia, United Kingdom
Kennedy Pearce Consulting
day work ensuring any risks is escalated to Head of Cash and Head of Payments. Ensure teams' errors are kept to a minimum and SLA's are always adhered to. Mentor the payments team and encourage a team culture of knowledge sharing and cross training Drive operational change and improvements. … requirements rise. Compilation and allocation of interest, fees and other transactions to the insignis platform Reporting to line manager weekly MI, errors and issues, SLA Breaches Helping to identify process and technology changes to benefit processes, team and bank relationships. Mentoring and guiding team members in internal procedures and personal more »
Employment Type: Permanent
Salary: £80,000
Posted:

Service Delivery Manager

Coventry, West Midlands, United Kingdom
Hybrid / WFH Options
SF Recruitment (Birmingham)
be responsible for supporting our business and large growth customers. You will be responsible for managing all service delivery aspects of your accounts, the SLA performance and all associated reporting and data. Your logical and systematic approach will help create, implement and develop efficiencies across the operational process. Specific responsibilities … operational processes and associated relationships as a key contact - Create schedules and process flows to reflect the operation and services we carry out - Monitor SLA and service performance across the accounts - Manage and execute any required service delivery plans - Responsible for operational review meetings, presenting KPI packs and delivering service more »
Employment Type: Permanent, Work From Home
Salary: £30,000
Posted:

IT Field Engineer (Southampton)

Southampton, Hampshire, South East, United Kingdom
DXC Technology
Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would more »
Employment Type: Permanent
Salary: £28,000
Posted:

Project Coordinator

Runcorn, Cheshire, North West, United Kingdom
Talent Finder
be part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching more »
Employment Type: Permanent
Salary: £24,000
Posted:

IT Support Helpdesk Engineer

Chester, Cheshire, North West, United Kingdom
Obsidian Networks Ltd
and queries are dealt with in an efficient manner Updating CRM system & liaising with Support Desk Engineers to meet client expectations and working to SLA timeframes Accurate and detailed recording of tickets Part of 24/7 on-call rota Continuous learning, undertake training on bespoke software and hardware partnerships more »
Employment Type: Permanent
Salary: £28,000
Posted:

Records Officer

Salford, Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
Reed Technology
functional specifications Ability to prioritise, communicate effectively and work as part of a small team whilst delivering high quality work and working to agreed SLA's Some of the amazing benefits that come with this role: 30 days annual leave entitlement with the ability to buy more holidays 15% employer more »
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

IT Technician

Gloucester, Gloucestershire, South West, United Kingdom
Hays
IT Technician| Gloucester Responsibilities: Deliver 1st and 2nd line support in line with SLA's. Assist in the use of business applications, technology and provide assistance with solutions. Ensuring that IT remains operational, fit for purpose and an asset to the business. Working with the business infrastructure and applications, ensuring more »
Employment Type: Permanent
Salary: £26,000
Posted:

Senior Network Manager Utilities

Reading, Berkshire, South East, United Kingdom
Hybrid / WFH Options
AWE Plc
also manage relationships with stakeholders, our suppliers and other partners ensuring that all safety and compliance aspects are delivered in accordance with the Service Level Agreement's and Key Performance Indicator's link to a strict standard of management reporting. Who are we looking for? We do need you to more »
Employment Type: Permanent
Posted:

Associate IT Service Manager

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Hybrid / WFH Options
DWP Digital
Associate IT Service Manager DWP. Digital with Purpose. DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society. We more »
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted:

Contract Controller

East London, London, United Kingdom
Hybrid / WFH Options
Telent Technology Services Ltd
ll have excellent interpersonal skills and be used to building and maintaining solid relationships with customers and clients, working with them to meet strict SLA's and KPI's. Key requirements: Excellent analytical approach to problem solving Good experience and awareness of financial and commercial processes; able to understand commercial more »
Employment Type: Permanent, Work From Home
Posted:

SSC Lead Business Performance Analyst

Liverpool, Merseyside, North West, United Kingdom
BDO
updates for existing reporting/analysis Work towards streamlining operational processes and improving controls Operations reporting - time entry, utilisation, internal volumetric and KPI/SLA reporting Complete complex ad hoc data analysis requests for clients Identify data issues and proactively seek appropriate resolutions Day to day operational support (to arrange more »
Employment Type: Permanent
Posted:

Operations Control Centre Technician

East London, London, United Kingdom
Options Resourcing
Job title: Data Centre Operations Control Center Technician Location: Critical Data Centre In Docklands Terms: Monday to Friday 8am to 5pm Salary/rate: Salary is paying between £53,000 - £55,000 Per annum Requirements: Strong experience in building services more »
Employment Type: Permanent
Salary: £55,000
Posted:

Infrastructure Team Lead

Hemel Hempstead, Hertfordshire, South East, United Kingdom
Connexa
issues. Develop and implement robust support strategies and ensure documentation accuracy for efficient issue resolution. Conduct Trend Analysis and report on team performance and SLA metrics. Collaborate with development and engineering teams to continuously improve product quality and support processes. Drive a customer-centric culture within the team, ensuring each more »
Employment Type: Permanent
Salary: £60,000
Posted:

IT Service Fulfillment Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Evri
you are. We are looking for an IT Service Fulfilment Manager to manage and maintain service requests in line with business KPI's and SLA's. Manage a team of direct reports sufficiently to meet these targets. The key responsibility of the role is to provide a single point of … contact for all escalations generated from the Evri end user base, perform triage against the escalation based on SLA, impact, urgency, and prioritization. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious … for assignment groups and service desk on escalation processes and procedures and potential escalations i.e. ensuring escalations are genuine and in line with agreed SLA's Building and maintaining relationships with key stakeholders- working closely with Incident Management, Problem Management, Service Delivery, Assignment Groups and Third Parties to ensure swift more »
Employment Type: Permanent, Part Time, Work From Home
Salary: £40,000
Posted:

Oracle Technical Analyst

Warwick, Warwickshire, West Midlands, United Kingdom
Telent Technology Services Ltd
continuously improve our application service, optimising solutions, reducing technical debt and risk where necessary Liaise with third party suppliers to ensure resolution to agreed SLA's and standards Infrastructure life cycle management and capacity planning. The responsibilities for this role include: Provide 3rd line technical support & maintenance for our Enterprise more »
Employment Type: Permanent
Posted:

Head of Procurement - IT / Tech

Solihull, West Midlands, United Kingdom
Hybrid / WFH Options
SF Recruitment (Birmingham)
to bottom-line growth. - Mitigate Supply Chain Risks: Collaborate closely with the Operations Director to further minimise supply chain risks, ensuring our suppliers maintain SLA adherence above 95%. Step in as a key escalation point when needed, ensuring swift resolution of issues. - Engage with Top Suppliers: Hold weekly meetings more »
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

IT Service Manager

Ringwood, Hampshire, South East, United Kingdom
Trusted Technology Partnership Ltd
internal and external meetings to discuss processes and functions related to the Support department and its workings. Manage Incident, Request & Change Lifecycle ensuring strong SLA Performance. Maintain processes and procedures for the Support department. Generate and present data and statistics for the Board, customers and stakeholders. Managing Major Incidents and more »
Employment Type: Permanent
Salary: £35,000
Posted:

Helpdesk Contract Support Co-Ordinator VA1783

Swindon, Wiltshire, South West, United Kingdom
Anabas
or enquiries accordingly and in line with contractual arrangements. Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor. Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records … accordingly. ? Ordering of materials and equipment as required. Manage, prepare and submit quotations within required SLA on behalf of the FM team. Responsible for completing client and internal reports from QFM Management of purchase ordering on SAGE. Raising Purchase order & completing accurate goods receipting of invoices as required. Monthly reporting more »
Employment Type: Permanent
Salary: £24,000
Posted:

Senior Network Engineer

Birmingham, West Midlands, United Kingdom
Davies Turner
improvements across the network infrastructure - Develop and maintain documentation sets relating to areas covered by the role - Provide ‘weekly/monthly' reporting of both SLA and performance of the networking infrastructure - Vulnerability/Patch Management and Reporting of LAN/WAN infrastructure - Work within the team to provide support to more »
Employment Type: Permanent
Salary: £50,000
Posted:

IT Service Delivery Manager

Wigan, Greater Manchester, North West, United Kingdom
ECS Resource Group
Skills: The ability to analyse complex problems and develop solutions is crucial in this role. Reporting: Monthly reports/calls - In depth reporting on SLA's, Monthly Service reviews on overall performance. Quarterly service review meetings - Review performance on a quarterly basis and review IT strategy over the coming months … college diploma in the field of computer science or equivalent work experience. Good knowledge of service and application delivery, as well as successful service level agreement accomplishments. Understanding and preferable experience of ITIL processes and service delivery software is advantageous. A very analytical mind, able to tackle a problem from more »
Employment Type: Permanent
Salary: £50,000
Posted:

Client Services Administrator

Rochester, Kent, South East, United Kingdom
CC Cousins Ltd
updates to Clients/departments/contracts, ensuring customer satisfaction. Generate regular reports on helpdesk activity, including open/closed tickets, response times, and SLA compliance. Monitor service trends and proactively suggest improvements to enhance operational efficiency. System Maintenance: Maintain accurate and up-to-date records in the helpdesk system more »
Employment Type: Permanent
Salary: £24,000
Posted:

IT Technician

Cheltenham, Gloucestershire, South West, United Kingdom
Hays
IT Technician| Cheltenham Responsibilities: Deliver 1st and 2nd line support in line with SLA's. Assist in the use of business applications, technology and provide assistance with solutions. Ensuring that IT remains operational, fit for purpose and an asset to the business. Working with the business infrastructure and applications, ensuring more »
Employment Type: Permanent
Salary: £30,000
Posted:

1st / 2nd Line Support Technician

Fareham, Hampshire, South East, United Kingdom
Datasym
nd and 3 rd line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house back office application Diagnose and quickly resolve a wide more »
Employment Type: Permanent
Salary: £28,000
Posted:

Infrastructure Engineer - Endpoint

Cheltenham, Gloucestershire, South West, United Kingdom
Sopra Steria Limited
in terms of space allocated to data, access authorizations, optimization. Provide third line support to ensure right support. To be aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Accurately assess time to complete tasks to ensure operational more »
Employment Type: Permanent
Salary: £50,000
Posted:

1st Line IT Support Analyst

Northamptonshire, England, United Kingdom
Hybrid / WFH Options
Bright Horizons UK
the appropriate Team. Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI’s and SLA’s. Remote support of users. Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments. Travel may be necessary from time to more »
Posted:
SLA
England
10th Percentile
£24,960
25th Percentile
£27,875
Median
£37,500
75th Percentile
£49,750
90th Percentile
£76,750