including runbooks, monitoring, alerting, incident management, post‐incident reviews, backup and recovery practices, change control and customer‐impact communications. Work closely with Engineering, Product, Security and Customer‐facing teams to ensure SaaS capabilities are designed for operability, scalability, security and supportability from the outset. Manage and develop … challenge designs, troubleshoot complex production issues and contribute directly where needed, rather than operating only as a people or process manager. Good understanding of security and compliance expectations for SaaS operations, including access control, change management, vulnerability management, logging, audit evidence and operational resilience. Experience leading or working closely ...