22 of 22 Remote Service Analyst Jobs in England

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Support Analyst, 1st line, Service Desk, Healthcare COR7353 This is a great opportunity for an enthusiastic and personable 1st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the … Support Analyst/Service Desk Analyst will be joining a welcoming, structured support team providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Support Analyst/Service Desk Analyst, will also need to be willing to travel to additional sites from time-to-time as required. Benefits Up to 28 days' holiday 6% pension contribution Life assurance What do I need? My client is keen to find a Support Analyst/Service Desk Analyst with skills/experience in More ❯

Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer – Based in Leeds- Mon – Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office … troubleshooting, Active Directory, and awareness of Group Policy, SCCM/Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset … able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst/Service Desk Specialist/IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB's) and acted as a Senior member in a technical capacity More ❯

Service Desk Analyst St. Albans/WFH to £38k Are you a bright, ambitious technologist with experience of supporting users within a Windows environment? You could be progressing your career as a Service Desk Analyst at a technology driven sports betting/gambling company, continually learning and developing your skills. As a Service Desk Analyst … from M25), you'll also the flexibility to work from home 1 day a week (following probation period). About you: You have experience of helping users in a Service Desk role You have strong Windows desktop administration (Windows 10/11) You have a pro-active attitude with a desire to help people You have excellent written and … be useful to also have a working knowledge of Exchange, Active Directory, Group Policy, Entra ID, Intune, SCCM, Office 365, Teams What's in it for you: As a Service Desk Analyst you will earn a competitive salary (to £38k) plus bonus and benefits including: 25 days holiday, rising to 30 after 2 years Enhanced parental leave Contributory More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working users … by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI's More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working users … by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI's More ❯

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills, proven … planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has had previous More ❯

IT Service Desk Analyst x 2 Nottingham/Hybrid - Fixed Term 12 months, with a possibility of going permanent 28k + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than 1300 end-users. … As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between … Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Core experience for this Service Desk role: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication More ❯

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their … clients' organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role: As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Hybrid – minimum 50% in office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum? Important – Please Read Before Applying Without the following skills, CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in ITSM tools … scripting, and automation Good knowledge of Microsoft 365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. This is a hands-on technical role that combines 1st line service desk responsibilities with advanced 2nd line support. You’ll be supporting … a wide range of technologies, mentoring junior colleagues, and contributing to projects and service improvements.Key Responsibilities Deliver 1st and 2nd line technical support for ICT incidents, service requests, and changes Ensure timely resolution of issues while meeting agreed SLAs Support and maintain user accounts, software deployments, and IT assets Proactively monitor system performance and contribute to KPI reporting More ❯

economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website. The post holder will work with the NHSCFA Service Desk team in managing and resolving incidents and requests to the IT Service Desk, providing an effective service to all users of NHSCFA's IT systems. To … support this function, the post holder will have knowledge of IT Service Management principles and practices, such as ITIL. They will often liaise and work with the outsourced IT provider's support teams in providing this service. The post-holder will work within the NHSCFA Technology User Services team to monitor and proactively manage systems as well as resolving … of applications. This role is currently under review and may require Security Clearance level vetting. Interviews will be held online via Teams Main duties of the job Support the Service Desk Manager to deliver modern and innovative ICT services, and to develop the service desk function and surrounding IT support services. Deliver excellent customer service and incident More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews and More ❯

We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst/Engineer Location Barnsley with some local travel (Driver’s licence required) Flexible WFH options also. Salary £27k - £29k with full expenses – overtime & out of hours pay and … bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement … Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You More ❯

Are you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? If so, this opportunity might be More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users … ll bring to the team: Experience: 5+ years in a reporting or analytics role focused on performance measurement, reporting automation, and dashboard development. Experience in operations, e-commerce, or service-oriented environments preferred. Education: Bachelor's Degree in an analytical field (math, economics, engineering, statistics, etc.), preferred Masters Degree is a plus Tools: You will have knowledge of key More ❯

prioritise tasks effectively. Personality counts, the team values people who bring energy, character, and a positive attitude to the workplace. This role could suit: ** Someone with IT helpdesk or service desk experience looking to broaden their skills. ** An IT or Computing graduate who is motivated to launch a career in technical support and wants hands on experience with both … is £24,000-£27,000, and you'll benefit from structured training and development opportunities to grow your career. Additional benefits include: ** 25 days holiday, rising to 30 with service, plus bank holidays. ** Health, life assurance, and pension. ** Regular salary reviews and clear progression opportunities. ** A sociable culture with quarterly events, table tennis, pool in the office, and team More ❯

Infrastructure Services Analyst, Azure IaaS, DNS, DHCP, Microsoft 365, 12 month FTC, Part Remote Infrastructure Services Analyst required to work for a Professional Services company based in the City of London. However, this will be half remote/half officed based. This is initially a 12 month fixed term contract but has every opportunity to go permanent. Also … office and 2 days from home. On a positive note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analyst will be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual More ❯

Infrastructure Services Analyst, Azure IaaS, DNS, DHCP, Microsoft 365, 12 month FTC, Part Remote Infrastructure Services Analyst required to work for a Professional Services company based in the City of London. However, this will be half remote/half officed based. This is initially a 12 month fixed term contract but has every opportunity to go permanent. Also More ❯

Implementation Analyst - ICT and Digital Services Based : Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville … cross-functional teams, manage data migration, user training, and ensure seamless integration with existing processes to drive operational efficiency and enhance tenant services. The Ideal Candidate As an Implementation Analyst, you'll be at the forefront of deploying new systems and process improvements across our organisation. From configuring housing management software and tenant portals to ensuring seamless system integration … high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity More ❯

Implementation Analyst - ICT and Digital Services Based : Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville … cross-functional teams, manage data migration, user training, and ensure seamless integration with existing processes to drive operational efficiency and enhance tenant services. The Ideal Candidate As an Implementation Analyst, you'll be at the forefront of deploying new systems and process improvements across our organisation. From configuring housing management software and tenant portals to ensuring seamless system integration … high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity More ❯