18 of 18 Remote Service Analyst Jobs in England

Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst … involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. … The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the More ❯

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm – 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take … ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems, pro-active when dealing More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the following roles … we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an … Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician/Helpdesk Support Engineer/Service More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is … Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure, Active … Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Service Desk Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) Salary: Competitive + Benefits About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Service Desk Analyst , you’ll be working on cutting-edge technology platforms within the London Market … Insurance sector, developing a strong foundation for a successful IT career. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Respond to user calls, emails, and queries in a timely and professional manner Raise, log, and manage support tickets through to … resolution Triage and prioritise incidents in line with service level agreements (SLAs) Perform password resets and other routine IT support tasks Assist with onboarding new starters and setting up accounts and access Troubleshoot and resolve first-line technical issues or escalate where appropriate Contribute to maintaining knowledge base articles and documentation About You We’re looking for someone who More ❯

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will … handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third More ❯

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients … across the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic … and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including More ❯

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take … ownership, work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a … personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex More ❯

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the installation, upgrade More ❯

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer … engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere to, promote, and support the company’s Information Security policies. Required Skills & Qualifications: Experience More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and … best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month term Day rate: £300-£325 per day, inside IR35 *Please only apply for consideration if you have full, independent right to work More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users … ll bring to the team: Experience: 5+ years in a reporting or analytics role focused on performance measurement, reporting automation, and dashboard development. Experience in operations, e-commerce, or service-oriented environments preferred. Education: Bachelor's Degree in an analytical field (math, economics, engineering, statistics, etc.), preferred Masters Degree is a plus Tools: You will have knowledge of key More ❯

Senior Business Analyst Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Business Analyst responsible for leading business analysis activities to drive rapid and effective design and delivery of solutions to priority business problems. As a catalyst for change, they will analyse complex business needs, collaborate with … mentor and coach other members of the team to develop requirements analysis, design, problem solving and pragmatic process improvement capabilities across the team. The principal accountabilities of the Business Analyst include but do not stop at: Lead expert business analysis activities to drive real business value for the organisation. Analyse complex business needs and collaborate with stakeholders to understand … complex scenarios. Understand the impact of change on the organisation and stakeholders and provide advice and guidance on how to navigate through change. Key Skills/Experience: The Business Analyst must possess a combination of analytical, creative, and communication skills, as well as a broad and deep expertise in analysis techniques, solution development, and project/change management. The More ❯

Senior Business Analyst Contract - 12 months+ (day rate outside IR35) London City of London - hybrid working A large financial business looking for a Business Analyst responsible for leading business analysis activities to drive rapid and effective design and delivery of solutions to priority business problems. As a catalyst for change, they will analyse complex business needs, collaborate with … mentor and coach other members of the team to develop requirements analysis, design, problem solving and pragmatic process improvement capabilities across the team. The principal accountabilities of the Business Analyst include but do not stop at: Lead expert business analysis activities to drive real business value for the organisation. Analyse complex business needs and collaborate with stakeholders to understand … complex scenarios. Understand the impact of change on the organisation and stakeholders and provide advice and guidance on how to navigate through change. Key Skills/Experience: The Business Analyst must possess a combination of analytical, creative, and communication skills, as well as a broad and deep expertise in analysis techniques, solution development, and project/change management. The More ❯

Analysts are industry thought leaders who create must-have research, and best practices for a broad range of world-leading organizations. Utilizing exceptional research and analytical skills, a Director Analyst plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. The Director Analyst of Internal … virtual meeting, sales support visits and our practice's conferences. This role includes both writing and speaking about best practices in Audit Planning and Risk. The Director Analyst of Internal Audit will also lead internal research discussions among fellow analysts and collaborate with analysts across Gartner's Assurance Practice. Who You are: You have experience in performing operational and More ❯

We are currently recruiting a Software Services Analyst (ERP) role for a software development business based in Bridgwater. This role is crucial in supporting the businesses software users and to ensure that client requirements and expectations are delivered to a high standard. To do this you will work very closely with customers to understand how they use the software … of projects and solutions which employ the businesses software solutions, including working on-site at customer premises. Ensure that all work is adequately accounted for under a customer’s service contract or that work is appropriately costed and billed. Work within the company’s software services team and with other colleagues to analyse, research and provide solutions, including proposals More ❯