1 to 25 of 111 Service Analyst Jobs in England

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Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £25-28K, depending on experience Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. Company … We are assisting a progressive company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is co... more »

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for … on any device! What You Can Expect Type - FTC until June 2025 Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and … standards of customer satisfaction and continually enhancing processes. Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. more »

day Inside IR35 Initial Duration: 3 months Location : Central London/5 days per week We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As the On-site Engineer, you will be supporting more »

Cloud Services Analyst – Azure – York (outskirts – hybrid) #TeamCandour are looking to add 2 x Cloud Services Analyst with a focus on all things Azure to a growing and multi-award winning team who continue to grow year after year with 2024 shaping up to be the most successful … insights to stakeholders. Assist in developing scripts for automation of cloud services, minimizing manual workload. Working alongside DevOps team to provide insight. Conduct cloud service enhancements through performance tuning and operational advancements. Document incident reports, system infrastructure, and procedural guidelines for cloud management. Educate and mentor junior team members more »

Job Description This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced … it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best … levels. Experience Requirements: Proven experience collaborating within an IT support function Solid experience leading solves with incidents, requests and changes Strong technical knowledge of service desk tools and IT systems/applications The Successful Candidate will be: Able to communicate and manage stakeholders at all levels Adaptable with strong more »

The Role As the CAE Service Desk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a Service Desk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s customer … base 24x7. You will be central to the service desk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift pattern of … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the service desk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison with more »

1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits … First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all more »

project/programme, timelines, deliverables and keeping the stakeholder group informed of the progress and risks associated with delivery • Strong Experience in a Business Analyst role with strong evidence of both business and technology change delivery • Strong financial services industry experience including a strong understanding of Credit products • A more »

Manpower are now recruiting for a 1st/2nd Line IT Service Desk Analyst, on behalf of one of our national clients. Location: Trafford Park Pay Rate: £27,500 per annum Working Hours: 37.5 hours per week Within this role, you will be responsible for providing application support … may be required for out of hours, Saturday morning and some Bank Holiday cover. The application support team provide desk side support for any service desk tickets that cannot be resolved remotely, to support rollout activities or large projects. You will also participate in user group forums and strategy … customer liaison, proactive feedback and customer queries from ticket creation to resolution. Support of site networks, infrastructure and MDM solutions Log calls in the Service Desk call logging system. Call follow through with Development Leads and 3rd parties where necessary. Entering resolution details to the knowledge base Flagging common more »

of care through improved and more collaborative ways of working Your new role To provide 1st/2nd line support as part of the Service Desk function.This role is highly visible, and requires a combination of technical skills, customer care, and business awareness - the Service desk being the … single point of contact for all customer communications.The post holder will be required to respond to service desk phone calls, monitor other routes to the service desk, record incidents following clearly defined procedures, and resolve the majority of incidents at first point of contact. What you'll need … to succeed Experience in an IT Service Desk role. Substantial experience of using Microsoft Office applications, and ECDL qualification (or equivalent experience). ITIL Foundation 'Green badge' (or equivalent experience) MCP (Microsoft Certified Professional) or equivalent experience CompTIA A+ (or equivalent exp.) Higher National Certificate or Diploma in IT more »

Service Desk Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This Service Desk Analyst role will see you working to ITIL standards in a highly professional environment. As well as at … least 1 years' experience working on a service desk (for example, as a service desk analyst or service desk administrator), you will ideally have experience of: Working in an ITIL environment Service Desk Support (1st and some 2nd line) Microsoft technologies: SCCM is desirable, as … from a professional or regulated working environment ie financial, insurance, legal etc would be desirable Device management (eg mobiles/tablets) In return this Service Desk Analyst will be joining a financial services company with half a century's experience and strong customer loyalty. They promote an amazingly more »

Job Advertisement: Service Desk Analyst Job Title: Service Desk Analyst Location: Flexible across sites in Newham and Havering Accountable to: Senior Service Desk Analyst Line Management Responsibility: None Job Purpose: Provide prompt and effective technical support for all aspects of personal computing to users … resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service. Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence. Implement and support practices that meet our objectives for … including out-of-hours support with additional payment. Specific Responsibilities: Handle incident requests according to agreed procedures, providing an effective interface between users and service providers. Register and categorise incidents, making initial diagnoses and advising of known solutions or allocating to other service areas for resolution. Provide advice more »

Job Title: Service Desk Analyst Salary: £28,498 gross per annum Hours: Full time Contract Type: Permanent Location: On site- Science and Technology Facilities Council, Daresbury, Warrington This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers and more »

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual bonus … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling … how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording more »

Support Analyst, Service Desk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the … Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates … a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Luton. The Company The Support Analyst/Service Desk Analyst will be more »

Description To deal with and fulfil service requests that are logged with the ITSC - this includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. This is a predominately customer service focused role, you will be responsible for taking ownership … and management of internal customer requests and setting expectations whilst meeting the needs of the Business. To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Act as a liaison … Technology) to drive through a resolution on behalf of the customer and deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to more »

IT Service Desk Analyst Cullompton Do you have experience of 1 st/2 nd Line IT Support? Are you passionate about great customer service? If YES then we want you! The position involves: Being part of a Service Desk team, resolving reported incidents and fulfilling … first and second line IT service requests on behalf of users based at multiple sites across the UK. Supporting and troubleshooting a wide variety of IT services and systems including line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT … the business to the best of your ability. Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction. Monitoring systems and networks and escalating issues appropriately. Collaborating with and supporting other more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting more »

Service transition and design analyst £36,024 - £44,263 (can go higher for the right person) + exciting benefits package Manchester - hybrid working Our client is on the lookout for a Service transition and design analyst to ensure that new and changed services are consistently designed … and transition in line with the IT Services Strategy, and that they meet current and future customer requirements. You will co-ordinate all Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design … and Service Transition requirements. You will ensure that these requirements are understood, considered and addressed within the project lifecycle through Service Design Packages and the attainment of agreed Service Transition and Operational Readiness criteria Key Duties and Responsibilities: The creation of Service Design and Transition Packages more »

Service Desk Analyst Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working … scheme, training and development, funding for personal qualifications and many, many more perks! You will provide first line IT support as part of the Service Desk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first line …/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues. Service Desk Analyst – Key Skills: Technical experience with systems networking, databases, and user support Experience providing support with Microsoft operating systems and Office more »

Service Desk Analysts required for a Public sector organisation Onsite/12 month contract ServiceDesk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment. Responsible for … ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A service desk analyst interacts with customers. At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to … process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or more »

Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team in Hemel … Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident identification, support and … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure Service Desk Tickets are managed within SLAs Provide site visits and more »