51 to 75 of 258 Service Delivery Jobs in England with Remote Work Options

more cost-effective process and change to our business services and fee earner community. It has resulted in the creation of the Casualty Innovation & Delivery Team; working alongside IT and a business transformation programme that addresses the way the entire Firm manages its matters and delivers the law. The … Role The Casualty Delivery & Innovation team is looking to expand their team with a focus on profitability within Casualty. The successful candidate will have a wide range of responsibilities, to include but not restricted to; leading requirements management across Casualty; driving the documentation of existing operational processes; supporting MMT … to assist with developing each teams requirements, finalising data sets, mapping of workflows and capturing any future requirements to be delivered outside the project. Service delivery Identify opportunities for enhanced service delivery through new ways of working, process efficiency, technology and IT solutions to drive continuous more »

journey. This role is simply pivotal to that journey. The question is, are you the Researcher Support Associate to provide the high level of service delivery to our researcher population? Can you do it? The answer is yes, if you can provide first class administration support to assist … when we move to Manchester Science Park) Is this You? Reporting into the Lead and Senior Associates, youll be experienced in delivering excellent customer service and/or service delivery in a fast-paced administration environment, proficient with using MS Office and CRM systems, passionate about meeting … a range of benefits here at UK Biobank, some of the highlights of those are: 26 days' annual leave (which increases with length of service) plus Bank Holidays Holiday buy scheme (buy up to 1 week of additional leave per year) A paid day off for your birthday (in more »

Service Delivery Coordinator (Orders) Manchester Hybrid FTC New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice more »

Service Delivery Coordinator (Orders) Manchester Hybrid FTC New! Package - £21,000 + Good Package A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. Key Responsibility: Ethernet & Broadband Order placement. Voice more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

Assist with the review of user access requests and the use of new software or hardware, reporting findings to the Cyber Security team. Support Service Delivery: Collaborate with the IT team to ensure effective service delivery, sharing knowledge and working flexibly to resolve incidents and complete … service requests related to security. Engagement with InfoSec: Actively support InfoSec team initiatives and projects, providing hands-on assistance and technical expertise. Skills Hands-on experience with Azure cloud security tools and infrastructure management, including M365, IAM, RBAC, Sentinel, Defender for Cloud and Log Monitoring. Ability to identify, respond more »

Partner, we are also an award-winning employer, and our employees are at the heart of Version 1.Version 1 as a consultancy and a service provider, we are a digital-first environment and we do things differently. We are focused on our core values, and using these we have … delivering fast, secure and scalable trading technology solutions to capital markets clients globally?Are you driven by introducing modern ways of working and transforming service delivery to develop market leading IT propositions for global investment houses?Are you able to identify opportunities for innovation through technology and articulate … business capabilities, customer stories, intellectual property, accelerators, industry and common customer challenges. You will work as a partner to commercial sales team and practice delivery teams to drive the growth through existing accounts and in new customers. You will use your understanding of the sector to draw together Version more »

Infrastructure Manager, you will: - Lead the operation and strategic scaling of our compute and storage platforms. - Manage both internal and external resources to drive service stability and transformation activities. - Collaborate with Group IT and Digital Security to align technology strategies and improve system - performance. - Play a critical role in … practices are in place to safeguard our operations. - Liaise with stakeholders across all brands to ensure consistent performance and meet KPIs. - Govern third-party service delivery, ensuring compliance and operational excellence. - Drive continuous improvement initiatives across technology platforms, enhancing system reliability and user satisfaction. - Handle budget management responsibilities … infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable of managing budgets and more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

DP World are currently recruiting for a Service Desk Team Leader on a remote basis in the UK or Ireland . This role is responsible for overseeing the team, implementing best practices to optimize service desk operations, and continuously improving service delivery processes. By leveraging their … technical expertise and leadership skills, the Service Desk Team Leader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide leadership and guidance to the service desk team, ensuring that team members are motivated, engaged … team performance and provide feedback for improvement. Oversee the resolution of customer issues and inquiries in a timely and efficient manner, ensuring adherence to service level agreements (SLAs) and quality standards. Act as an escalation point for complex/high-priority issues, providing guidance to team members to facilitate more »

support on category queries and liaising with preferred suppliers. Supplier Management: Proactively manage category suppliers, developing strong performance cultures through effective working relationships. Value Delivery: Identify opportunities to deliver value through supplier contract management, competitive tenders, and procurement savings. Data Analytics: Use data analytics to assess supplier data, improving … Project Support: Assist with change or transformation project activities as needed. Stakeholder Collaboration: Engage and collaborate with internal stakeholders to ensure alignment in category service delivery, share lessons learned, and generate new ideas. Governance and Assurance: Ensure adherence to and promotion of governance and assurance activities related to … between internal stakeholders and Indirect Procurement Services, you'll drive procurement efforts across all business units. Your role will involve agile collaboration, ensuring effective service delivery, and building strong relationships with internal teams. Travel may be necessary to support stakeholders, and you'll also contribute to broader business more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met within the ER function and with third party vendors. Embed the strategic dire ction for … actively engage the business to provide commercial, risk-based people solutions aligned to the firms goals and shared values. Upskill leaders and drive self-service whilst cultivating strong and meaningful relationships with leadership teams both within and outside of HR. Own the Servi ceNow case management system, ensuring the … irector (or similar role ) with genera list ER and end to end case management exp erience, with a focus on people leadership, operational/service delivery and HR transformation. Strong leader with proven people lea dership experience of managing a large team. Strong knowle dge of Employee Re more »

Job Introduction DACBeachcroft has an exciting opportunity for an IT Resource & Delivery Analyst to join our IT Service Delivery team on a full-time, permanent, hybrid basis, ideally in our Bristol office. This role would suit someone with experience in a similar role, and extensive knowledge of … data and analytics methods, with successful track record in developing and presenting management information. This role is key to the successful delivery of IT services to our firm, by ensuring that we continually have a consistent and actionable view of our people capacity related to current and upcoming demand. … teams and ensure that our colleagues don't become over utilised, that we can make informed resourcing decisions, and that we can provide sound delivery expectations to our stakeholders. Furthermore, this role will where required take a lead on coordinating the delivery of the more complex IT initiatives more »

Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent … service delivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service Desk … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

information about our work and annual plan for delivering this is available on our website. The Data & Analytics Lead manages a comprehensive Data Analysis service in support of all directorates of NHSCFA and external clients of the Information Analytics Unit. Lead key analytical work to prevent and detect fraud … support decision making are in place and appropriately managed. Manage an analytical team comprising of Data & Analysis Specialists, Senior Data Analysts & Data Analysts, ensuring delivery of the unit plan and support and delivery of strategic activity, and are responsible for the delivery of tasks and objectives to … achieve the requirements of NHSCFA's business and strategic plan and unit plan delivery. Will also have a key role in delivering Service Improvement across the organisation. Potential applicants can contact David Dixon at david.dixon@nhscfa.gov.uk for an informal chat if you have any questions regarding the role. NPPV2 more »

information about our work and annual plan for delivering this is available on our website. The Data & Analytics Lead manages a comprehensive Data Analysis service in support of all directorates of NHSCFA and external clients of the Information Analytics Unit. Lead key analytical work to prevent and detect fraud … support decision making are in place and appropriately managed. Manage an analytical team comprising of Data & Analysis Specialists, Senior Data Analysts & Data Analysts, ensuring delivery of the unit plan and support and delivery of strategic activity, and are responsible for the delivery of tasks and objectives to … achieve the requirements of NHSCFA's business and strategic plan and unit plan delivery. Will also have a key role in delivering Service Improvement across the organisation. Potential applicants can contact David Dixon at david.dixon@nhscfa.gov.uk for an informal chat if you have any questions regarding the role. NPPV2 more »

information about our work and annual plan for delivering this is available on our website. The Data & Analytics Lead manages a comprehensive Data Analysis service in support of all directorates of NHSCFA and external clients of the Information Analytics Unit. Lead key analytical work to prevent and detect fraud … support decision making are in place and appropriately managed. Manage an analytical team comprising of Data & Analysis Specialists, Senior Data Analysts & Data Analysts, ensuring delivery of the unit plan and support and delivery of strategic activity, and are responsible for the delivery of tasks and objectives to … achieve the requirements of NHSCFA's business and strategic plan and unit plan delivery. Will also have a key role in delivering Service Improvement across the organisation. Potential applicants can contact David Dixon at david.dixon@nhscfa.gov.uk for an informal chat if you have any questions regarding the role. NPPV2 more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »

infrastructure landscape, and assess suitability to move to the target hosting platform. Once this is determined, the team will then work with the application service providers and the cloud hosting technical teams to migrate or re-platform the applications over in a controlled and staged manner. Job Responsibilities Conduct … discovery activities with new prospective tenants and coordinate migration/transition activity with them and the hosting service delivery team, including reporting and managing aspects of the roadmap and alignment of dependencies with tenants. Plan and track dependencies between service and tenant, for example keeping prospective tenants … up to date with service roadmap to enable effective planning of the optimum time and workloads for migration where dependencies on new service features are identified. Produce clear status reports to keep all stakeholder informed of progress, risks, dependencies and issues. Customer and service focussed, ability to more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery.This role is responsible for supporting and … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous... APCT1_UKTJ more »

professional to support applications used by our Engineering and Manufacturing functions. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations.This role is responsible for supporting and maintaining the full application … out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »