19 of 19 Service Delivery Management Jobs in England

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

IAM Analyst Service Delivery (Global IAM Operations) Up to £48,000 + 10% Bonus Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week) middle is partnered exclusively with a leading global company to recruit an IAM Analyst Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations. This … is a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance. It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical … Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role. The Role You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. … Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. … Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. … Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. … Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. … Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence More ❯

driven Business Development Director to lead our efforts in acquiring new business within the Healthcare sector. This senior leadership role is a blend of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … medical offices, and other Healthcare facilities that require parking management solutions. Lead and participate in Bids: Take an active role in developing and preparing bids for healthcare parking and security tenders, lead strategic pitches and lead to award and contract close. Conduct thorough market research to understand Healthcare client needs, emerging trends, and the competitive landscape to formulate a More ❯

will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards … and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and More ❯

will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards … and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and More ❯

IT Manager-£46,000-£50,000- Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and … support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and … any issues that need to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget. Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide More ❯

Oracle EPM implementations - Oracle EPM Suite: PBCS/EPBCS, FCCS, ARCS, PCMCS Strong client focus - ability to operate at prime customer contact level Demonstrated breadth and depth of operational service delivery management expertise, preferably in an international environment Demonstratable experience having designed and implemented significant productivity as well as customer satisfaction improvements Strong development focus - advocate of … developing employees, teams and the business Significant experience leading and managing teams (including matrix management) within an operational service delivery or shared services environment Strong commercial and financial awareness, including monitoring, and coordination of budget ownership Experience in sourcing bids, from pre-sales to successful implementation, preferably in an international setting Thorough understanding of customer's business … market sector with ability to leverage knowledge in anticipation of the evolving needs of customers Strong communicator at all levels Systems and IT literate Proven contract negotiations and supplier management experience Huron requires a Bachelor's Degree in business, computer science or IT related field for this position Willingness to travel up to 50% as needed Position Level Senior More ❯

including demonstrations, Proof of Concept (PoC) & proposals. Technically lead on a range of products from profile assessments to solution design, implementation, training, customer handover and support, assisting our project management, service delivery management and sales functions. While not a dedicated SAM Consultant role, the successful candidate will possess sufficient Microsoft Licensing expertise to deliver Microsoft ELP … SAM Maturity Assessment services. Consult customers to help them understand what is required for successful deployment of products. Day-to-day running of multiple assignments. Ensure the successful technical delivery of projects, assisting project managers to maintain timescales and budgets. Identify any risks or issues and ensure they are reported in a timely manner so they can be managed … documentation, knowledge base content, testing, R&D and process improvements. Excellent understanding of at least one Cloud infrastructure provider (e.g. AWS, Azure, GCP, OCI) and experience of cloud cost management (FinOps) would be ideal but not essential. Profile A successful Product Consultant should have: Strong knowledge of the technology industry. Proficiency in implementing and configuring technical solutions. Excellent analytical More ❯

including demonstrations, Proof of Concept (PoC) & proposals. Technically lead on a range of products from profile assessments to solution design, implementation, training, customer handover and support, assisting our project management, service delivery management and sales functions. While not a dedicated SAM Consultant role, the successful candidate will possess sufficient Microsoft Licensing expertise to deliver Microsoft ELP … SAM Maturity Assessment services. Consult customers to help them understand what is required for successful deployment of products. Day-to-day running of multiple assignments. Ensure the successful technical delivery of projects, assisting project managers to maintain timescales and budgets. Identify any risks or issues and ensure they are reported in a timely manner so they can be managed … documentation, knowledge base content, testing, R&D and process improvements. Excellent understanding of at least one Cloud infrastructure provider (e.g. AWS, Azure, GCP, OCI) and experience of cloud cost management (FinOps) would be ideal but not essential. Profile A successful Product Consultant should have: Strong knowledge of the technology industry. Proficiency in implementing and configuring technical solutions. Excellent analytical More ❯

Kennedys is looking for an IT Asset Controller to join our IT Asset Management team based in Manchester. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available … IT systems to the firm. The IT Asset Management Team is comprised of a team providing IT procurement, distribution, service delivery management and asset control and tracking. Key responsibilities Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA's … and monitor license usage, ensuring maximum reasonable asset utilisation Removal of unused licences by identifying and deactivating redundant software from users to optimise costs, ensure compliance and improving resource management Manage the central Asset Control mailbox/Fresh Desk support queue in line with processes Asset database audits involving systematically reviewing and verifying records assets to ensure accuracy, compliance More ❯

Job Title: Help Desk Support 3 Duration: 4 months Job Description: Main Duties & Responsibilities: Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain. To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. Procurement of services from external supply partners, including purchase order creation and service delivery management. To develop and … maintain a good understanding of the core Maximo application, mobile andscheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures. To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations. To take action to keep up to More ❯