ServiceDeskAnalyst - Exeter - £20,000 - £25,000 Active Directory | AAD | SCCM | First Line Support | 1st Line Support | Troubleshoot | ServiceDesk | Support | M365 | Microsoft 365 | ITIL | Are you looking to join a company with fantastic progression opportunities? Or maybe you are a ServiceDeskAnalyst looking for a local role. If so I have an opportunity for you. I am supporting a fantastic utilities company based in Exeter who are looking for a ServiceDeskAnalyst to join their team. As a ServiceDeskAnalyst you … see below) or click on the link to apply. Sponsorship isn't available. Active Directory | AAD | SCCM | First Line Support | 1st Line Support | Troubleshoot | ServiceDesk | Support | M365 | Microsoft 365 | ITIL more »
Manpower are now recruiting for a 1st/2nd Line IT ServiceDeskAnalyst, on behalf of one of our national clients. Location: Trafford Park Pay Rate: £27,500 per annum Working Hours: 37.5 hours per week Within this role, you will be responsible for providing application … business hours. On call support may be required for out of hours, Saturday morning and some Bank Holiday cover. The application support team provide desk side support for any servicedesk tickets that cannot be resolved remotely, to support rollout activities or large projects. You will also … customer liaison, proactive feedback and customer queries from ticket creation to resolution. Support of site networks, infrastructure and MDM solutions Log calls in the ServiceDesk call logging system. Call follow through with Development Leads and 3rd parties where necessary. Entering resolution details to the knowledge base Flagging more »
Leicester, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Back 2 Work Complete Training
Position overview As a ServiceDeskAnalyst you will be providing 1 st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles. Responsibilities Provide a single point of contact to internal colleagues reporting IT related incidents. more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Back 2 Work Complete Training
Position overview As a ServiceDeskAnalyst you will be providing 1 st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles. Responsibilities Provide a single point of contact to internal colleagues reporting IT related incidents. more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Back 2 Work Complete Training
Position overview As a ServiceDeskAnalyst you will be providing 1 st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles. Responsibilities Provide a single point of contact to internal colleagues reporting IT related incidents. more »
Blackburn, Lancashire, North West, United Kingdom Hybrid / WFH Options
Newton Blue
A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee ServiceDesk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the ServiceDesk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills … your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call more »
Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
Newton Blue
A Lancashire based Tech Company are looking to recruit a number of enthusiastic and ambitious Trainee ServiceDesk Analysts for its Tier 1 Service Desk.A great opportunity to break into the IT sector and be full trained and developed in troubleshooting software and hardware issues. Hybrid working … rd party suppliers through to resolution Assist in software deployment and configuration projects Communicate with other departments to ensure smooth operation of the ServiceDesk Who are we looking for? Are you looking for that initial break into the IT sector? Are you enthusiastic with great communication skills … your family/friend network for IT issues and love coming up with a solution and solving problems! Do you love providing good customer service and enjoy talking to people over the phone? Then this could be the role for you! Essential skills Customer service experience eg. Call more »
Brighton, Sussex, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions
ServiceDeskAnalyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This ServiceDeskAnalyst role will see you working to ITIL standards in a highly professional environment. As well … as at least 1 years' experience working on a servicedesk (for example, as a servicedeskanalyst or servicedesk administrator), you will ideally have experience of: Working in an ITIL environment ServiceDesk Support (1st and some 2nd line … from a professional or regulated working environment ie financial, insurance, legal etc would be desirable Device management (eg mobiles/tablets) In return this ServiceDeskAnalyst will be joining a financial services company with half a century's experience and strong customer loyalty. They promote an more »
Havering, London, Havering atte Bower, United Kingdom
AKTON Resourcing Ltd
Job Advertisement: ServiceDeskAnalyst Job Title: ServiceDeskAnalyst Location: Flexible across sites in Newham and Havering Accountable to: Senior ServiceDeskAnalyst Line Management Responsibility: None Job Purpose: Provide prompt and effective technical support for all aspects of personal … computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service. Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence. Implement and support practices that meet … including out-of-hours support with additional payment. Specific Responsibilities: Handle incident requests according to agreed procedures, providing an effective interface between users and service providers. Register and categorise incidents, making initial diagnoses and advising of known solutions or allocating to other service areas for resolution. Provide advice more »
Daresbury, Warrington, United Kingdom Hybrid / WFH Options
UK Research and Innovation (UKRI)
Job Title: ServiceDeskAnalyst Salary: £28,498 gross per annum Hours: Full time Contract Type: Permanent Location: On site- Science and Technology Facilities Council, Daresbury, Warrington This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers more »
The Role As the CAE ServiceDeskAnalyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a ServiceDeskAnalyst within CAE, your primary focus will be to provide 1st line support to CAE … s customer base 24x7. You will be central to the servicedesk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the servicedesk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison more »
Worthing, Sussex, United Kingdom Hybrid / WFH Options
Confidential
Job Title: IT ServiceDeskAnalyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £25-28K, depending on experience Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. … Company: We are assisting a progressive company who are searching for an IT ServiceDeskAnalyst/1st and 2nd Line Support Analyst who is co... more »
Job Description This is a key role as the acting lead for our global headquarters in the servicedesk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being … introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the ServiceDesk ticket system, ensuring processes … levels. Experience Requirements: Proven experience collaborating within an IT support function Solid experience leading solves with incidents, requests and changes Strong technical knowledge of servicedesk tools and IT systems/applications The Successful Candidate will be: Able to communicate and manage stakeholders at all levels Adaptable with more »
1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits … package. More about the role: Offering best in class 1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating … to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are more »
day Inside IR35 Initial Duration: 3 months Location : Central London/5 days per week We’re working with an exciting rapidly growing Managed Service Provider that provides specialist Cloud, Network, Infrastructure, and Security solutions to large blue-chip organisations. As the On-site Engineer, you will be supporting more »
Central Bedfordshire, England, United Kingdom Hybrid / WFH Options
DataCareers
Role: ServiceDeskAnalyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: ServiceDesk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply … This role joins a busy, friendly team providing first class ServiceDesk/Desktop support across large User estate. The Role: To respond to 1st line and 2nd line tickets, investigate, diagnose and resolve issues, across MS Office suite, various devices, applications, comms equipment Escalate issues as needed … Provide excellent customer service to all Users of the service. Contribute ideas to the development of the new purpose built servicedesk tool The successful candidate will be able to demonstrate: Essential: 2+ years' experience in servicedesk role supporting a broad range of users more »
development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of ServiceDesk operations Technical Requirements Phone support experience necessary. Technical Servicedesk or technical call center experience is necessary. Disciplined, systematic problem … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »
Location: Manchester ServiceDeskAnalyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the ServiceDesk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported … incidents, changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »
access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT ServiceDeskAnalyst, Purfleet, Essex. This is an opportunity to join our wonderful IT ServiceDesk team here at Carpetright. You … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the servicedesk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the more »
We are looking for an experienced servicedeskanalyst with 2 years’ experience on support for Microsoft based systems and Cloud services, to be based in the City of London. The starting base salary is £28,000-32,000, depending on experience and certifications. To be considered … to work long-term in the UK and within easy range of the City of London. Responsibilities will include support via telephone, email, and desk-side on client sites, troubleshooting and problem analysis, proactive maintenance to systems and Cloud services, computer and desk setups. Musts are very solid more »
Purpose Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's process and … in a professional and efficient manner Build and maintain great relationships with colleagues and other customers to allow you to provide first-class customer service Act as a key point of contact for new starters joining the business, providing them with tailored support as they learn all about their … understanding of Modern IT Security Good understanding of the organisation's goals and objectives Experience of working in an IT Support Team or Customer Service environment is highly desirable Benefits Competitive salary Performance Bonus Company Sick Pay Company Pension 25 Days Holiday, plus the option to buy and sell more »
ServiceDeskAnalyst 3 month contract We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams. Technical skills … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a servicedesk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI … Switching, Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »
ServiceDeskAnalyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line ServiceDeskAnalyst to join our IT team. First Line … email alexandra.williams@klickstarters.com WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT ServiceDeskAnalyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and … troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our more »
We have an excellent opportunity for a ServiceDeskAnalyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDesk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the servicedesk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »
ServiceDeskAnalyst £200 - £280 per day Inside IR35 DOE On site full time - White City, West London Our client, a leading financial technology company, are looking for an experienced ServiceDeskAnalyst join their team and hit the ground running. It will be … communication channels such as Slack and respond timely to user requests Maintain Asset database entries by adding, checking out and checking in assets. Support ServiceDesk Manager in stock management of hardware and software licenses. End user access in accordance with JML and password reset guidelines. Desktop support … Active Directory, Entra ID/AAD & Group Policy Exchange AWS, Windows & Linux environments Office hardware & network support MDM - Phones, laptops & tablets Asset management Customer Service Skills with a polite and professional manner as you will be supporting internal stakeholders. In line with the Conduct Regulations 2003, when advertising permanent more »