2 of 2 Remote Service Desk Support Analyst Jobs in England

Service Desk AnalystEpsom, SurreyUp to £43k plus attractive benefits schemeHybrid working (3 days on site) Service Desk Analyst required for a global business based in Epsom, Surrey. The successful candidate will join a service Desk to provide 1st line support for Incidents and Service Requests as well as some 2nd and … 3rd line support to specific services. General responsibilities IT Support, first line (some 2nd line) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool Keep detailed, accurate and consistent records for the teams' calls to ensure they are … updated regularly, and that the customer is kept informed. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Customer Care/Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Create and maintain all documentation (Customer facing and internal technical documentation) ensuring it is completed to a professional quality, checked More ❯

Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join … basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging … and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment 12 - 18 months commercial experience More ❯