1 to 25 of 168 Remote Service Management Jobs in England

Description Service Architect Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition … Operational Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be … responsible for the delivery of cost-effective service solutions that achieve customer requirements, meet mission needs and which can be fully integrated with the customer's service eco-system. What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme; Bids More ❯

site) Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates Role Profile As an Instructional Designer reporting to the Service Management Education Lead, you will develop and deliver comprehensive educational materials that empower employees across the organisation. You will work collaboratively with various … departments to ensure our Service Management processes are well-understood and effectively implemented. Key Responsibilities: Develop Educational Materials: Create engaging presentations, manuals, videos, and online modules that support the implementation of Service Management processes. Facilitate Webinars and Courses: Conduct educational sessions tailored for employees at all … levels, ensuring a thorough understanding of Service Management concepts, tools, and best practises. Customise Educational Programmes: Tailor training programmes to meet the specific needs of different departments and job roles, fostering relevant learning experiences. Provide Ongoing Support: Offer continuous support and guidance to staff as they adopt Service More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first … class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement. More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital … in the UK and Ireland. KEY RESPONSIBILITIES Support the ISQG Team with day-to-day adherence to security and quality standards. Conduct quality and service management internal audits, workshops, and various related meetings. Maintenance of the organisation's quality and service management documentation, including regular reviews … Excellent attention to detail with the ability to draft and produce accurate, detailed reports and documents to tight timeframes. Proven experience of ISO9001 Quality Management and preferably additionally ISO20000 Service Management and ISO27001 Security Management Systems. Ability to work at all levels, sometimes dealing with confidential More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. … This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

of the strategic vision for Softcat's technology services. You will be accountable for leading and managing the end-to-end IT operations and service management, ensuring the stability, scalability and security of both application and infrastructure services to ensure high service availability, optimise IT performance and … implementation of the strategic vision for Softcat's internal technology services, ensuring alignment with Softcat's overall goals and objectives. Technology Services Product Lifecycle Management: Lead the development of infrastructure platforms, products, and services. Data Services & Management: Own and manage enterprise data service (including underlying infrastructure), management and governance. Service Desk & End User Support: Oversee the operation of the service desk, ensuring it is equipped to handle incidents, service requests, and queries efficiently. Service Management & Process Ownership: Own and manage the end-to-end service management processes, including Incident More ❯

of the strategic vision for Softcat's technology services. You will be accountable for leading and managing the end-to-end IT operations and service management, ensuring the stability, scalability and security of both application and infrastructure services to ensure high service availability, optimise IT performance and … implementation of the strategic vision for Softcat's internal technology services, ensuring alignment with Softcat's overall goals and objectives. Technology Services Product Lifecycle Management: Lead the development of infrastructure platforms, products, and services. Data Services & Management: Own and manage enterprise data service (including underlying infrastructure), management and governance. Service Desk & End User Support: Oversee the operation of the service desk, ensuring it is equipped to handle incidents, service requests, and queries efficiently. Service Management & Process Ownership: Own and manage the end-to-end service management processes, including Incident More ❯

Overseeing development of lower-level designs corresponding to owned areas of the system Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management In-depth experience of conducting detailed systems engineering trade solutions to assess … user scenario development in both text - based and model-based approaches Understanding designing/delivering systems in a Virtualised Environment Experience of working with Service Oriented Architectures A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

I&O) and Workplace Products. The ITSO Orchestration team provides the Platform and Product teams with processes, guidance and governance on the following topics: Service integration. Value and performance management. Outside of ITSO, the Orchestration team also works in close collaboration with other IT Domains, such as IT Strategy … and Architecture, Change and Portfolio and Digital Safety teams. Job Purpose The Service Portfolio Management Specialist manages either the I&O Platforms or Workplace Products portfolio, ensuring seamless delivery planning, service portfolio optimisation, and portfolio alignment within other portfolios. This role entails critical aspects of service … proactively helping solve conflicts in resource allocation to yield the maximum value for business and IT stakeholders. Run portfolio governance as defined by the Service Portfolio Lead. Helping to establish adequate portfolio governance to clarify how portfolio decisions are made and who is accountable for them. Driving continuous improvement More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development consultancy, optimising … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as a … primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA £55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development consultancy, optimising … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as a … primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance More ❯

Job Description - Service Design & Transition Manager (15887) Service Design & Transition Manager Luton/Hybrid COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our … employ over 10,000 people. Its big-scale stuff and we're still growing. Job Purpose Reporting into the Team Manager, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services from … design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed: Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model. Manages the quality and More ❯

The Role & Key Responsibilities Job Title: Service Delivery Manager - User Experience & Improvement (6 Month FTC) Location: Peterborough (Hybrid) Contract: Six month fixed term contract, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight? Do you thrive … on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify service pain points … with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed effectively. Monitor service performance data, including SLAs and customer satisfaction metrics, identifying trends and improvement More ❯

The Role & Key Responsibilities Job Title Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location Peterborough (Hybrid) Contract Fixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight … Do you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify service … with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed effectively. Monitor service performance data, including SLAs and customer satisfaction metrics, identifying trends and improvement More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. … You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the … ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management More ❯

Closing date: 10 May 2025 Sector: Creative and Design Role: Manager Contract Type: Permanent Hours: Full Time Job Responsibilities Lead and promote the IT Service Design function Drive continual service improvement across the IT division Hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon … About the Role An excellent opportunity has arisen within our large, and highly skilled IT division as IT Service Design Manager on a permanent basis. As the IT Service Design Manager at NFU Mutual, you will lead and promote the IT Service Design function by developing and … and adapt IT practices that meet both IT and business objectives and expectations. Your role will involve overseeing, evaluating, and authorising the creation of Service Design Packages for each new or changed IT service, ensuring alignment with industry good practices, IT service management frameworks, policies, processes More ❯

Overseeing development of lower-level designs corresponding to owned areas of the system. Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs. Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management. In-depth experience of conducting detailed systems engineering trade solutions to assess options … user scenario development in both text-based and model-based approaches. Understanding designing/delivering systems in a Virtualised Environment. Experience of working with Service Oriented Architectures. A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

Overseeing development of lower-level designs corresponding to owned areas of the system. Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs. Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management. In-depth experience of conducting detailed systems engineering trade solutions to assess options … user scenario development in both text-based and model-based approaches. Understanding designing/delivering systems in a Virtualised Environment. Experience of working with Service Oriented Architectures. A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

Job Title: Head of SAP Service Transition & Project Management Location: London/Glasgow Department: Managed Services Reports To: Director of Customer Success COE Job Summary: The Head of Managed Services for Service Transition and Project Management oversees several direct reports daily, including their performance management. This … projects, planning, coordinating these projects, and executing the transition of support services to the Business-As-Usual (BAU) support teams. Additionally, the Head of Service Transition is responsible for providing commercial oversight, preparing Statements of Work (SOW), and supporting presales activities. They must ensure accurate input into the forecasts … migration of services with minimal disruption to business operations. Monitor progress and adjust plans as needed to meet transition goals. Dealing with escalations. Project Management Use project management methodologies to drive transition projects. Define project scope, deliverables, schedules, and budgets. Track and report on project milestones, risks, and More ❯

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for someone with … a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage escalations … and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service More ❯

in Microsoft D365 Business Central to support a major on-premise to cloud migration project. This role requires strong skills in discovery, third-party management, B2B business, service management, and field service solutions . You will play a key role in defining and implementing a cloud … efficient Microsoft D365 Business Central solutions tailored to B2B business needs. Manage third-party vendors , ensuring seamless integration and project alignment. Design and implement service management and field service solutions to enhance operational efficiency. Oversee data migration and system interoperability between on-premise and cloud environments. Work … Solutions Architect with expertise in Microsoft D365 Business Central . Strong track record in on-premise to cloud migration projects. Experience in B2B business, service management, and field service solutions . Proficiency in third-party vendor management and system integration. Deep understanding of cloud architecture, security More ❯

to cloud migration project. This role requires expertise in Microsoft D365 Business Central , along with experience in discovery, third-party integrations, B2B business processes, service management, and field service solutions . You will play a key role in developing, customising, and optimising Business Central solutions to enhance … business analysts, and stakeholders to implement best practices. Manage and develop third-party integrations , ensuring system compatibility and smooth operations. Support B2B business processes, service management, and field service solutions within Business Central. Design and implement Field Service functionalities within Business Central to support operational workflows. …/AL, C/SIDE development , and Business Central extensions. Experience in third-party integrations and API development . Knowledge of B2B business models, service management, and field service solutions . Experience in Field Service implementation within Business Central. Strong problem-solving skills with the ability More ❯

within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely … Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have … been followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of More ❯

You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service … be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to … Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred More ❯